James Doddi

Advises international SaaS and digital businesses on operational excellence, customer lifecycle optimisation, automation, and organisational scaling. Co-founded and scaled a cloud kitchen venture, managing end-to-end operations.

Led Business Operations, Customer Success, Product Operations and Service Delivery for a rapidly growing SaaS startup. Built and scaled the operations function from the ground up, growing the team from 5 to 43 employees and lifting delivery capacity and efficiency by 30%.

Delivered management consulting engagements across 40+ organisations, driving efficiency, revenue growth and customer retention. Achieved measurable efficiency improvements of 15–25% and yielded 4x revenue growth across clients.

Led nationwide Operations, Customer Service, Revenue Operations, Digital Transformation and Business Process Excellence for a 20M+ customer enterprise. Built a 500+ employee organisation from inception and ensured 99.9% operational availability.

Supported enterprise telecom clients on pricing strategy, systems testing and service-delivery readiness for CRM and billing platforms. Developed pricing models and conducted UAT for enterprise CRM and billing platforms.

Managed enterprise billing operations for a large telecom customer base, ensuring accuracy, financial control and service quality. Reduced revenue leakage and strengthened financial controls through billing audits and reconciliation.

Completed a certification in AI for Professionals.

Completed a diploma in Computer Programming.

Earned a Bachelor of Commerce degree.

Pursued an MBA with a focus on Marketing.

Earned a Six Sigma Green Belt certification with a focus on Statistical Quality Control.