James Chew

Managed scrum of scrums, resources, communication, backlog, development teams, and tools for building ProximaX's Core Blockchain Platform. Led the development of BESC's carbon trading platform, integrating it with ProximaX's Blockchain Sirius Chain Platform, KYC solution, and the carbon marketplace. Managed the end-to-end project delivery of a Blockchain mobile wallet with NFT Marketplace, Housing

Led multiple cross-functional projects across automation, endpoint management, and infrastructure optimization. Spearheaded cost-reduction initiatives for IBM ANZ, resulting in a 6.5% drop in power usage and decommissioning of 72 servers in just 3 months. Delivered process optimization for MCI, streamlining onboarding/offboarding and improving internal data integrity.

Oversaw full project lifecycles—from planning through execution—across regional and global teams. Successfully reduced operational costs by 50% within 6 months, saving ~RM 70,000/month by renegotiating vendor contracts. Directed customer migration projects, including number porting and transition to IP bridges in Singapore and Melbourne.

Managed nationwide telecom deployments, including TM’s HSBB MSAN (Klang Valley) and TIME dotcom’s SDH/MSAN projects. Oversaw full project lifecycle—KPIs, schedules, costs, resources—ensuring timely, quality deliverables across 4 regional TM offices. Acted as primary client interface, fostering strong relationships and driving stakeholder satisfaction.

Engaged in nationwide UNIFI rollout, handling commissioning, testing, troubleshooting, upgrades, and tech transfers for MSAN sites. Supervised engineering activities including hardware/software acceptance tests and field implementations. Delivered technical support across services: IPTV, VOIP/VOBB, Broadband, Narrowband, ISDN, and POTS.

Oversaw end-to-end network operations and led the network administration team in a high-traffic, multi-service IP environment. Tasked with managing network performance, bandwidth optimization, and traffic control across 120+ nodes and 1,000+ customers. Established and maintained a robust network monitoring system, ensuring uptime and SLA adherence.

Provided technical support and conducted network administration across lab and office environments. Maintained and configured a 20-PC lab running both Windows and Linux platforms. Ensured smooth operation of equipment setup, maintenance, and troubleshooting processes.

Primarily responsible for supporting and maintaining servers to ensure smooth operation of the entire manufacturing plant. Conducted hardware maintenance and calibrated machine software settings. Managed data flow for Paradox database servers (database administration).

Completed a Bachelor of Science in Information Technology, a joint program between HELP University College and Charles Sturt University, Australia. This program provided a comprehensive understanding of IT principles and applications.