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James Bonner

@jamesbonner

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IT Site Tech Engineer at Southern Water supporting Microsoft 365 Copilot, security, and compliance.

United Kingdom

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At Southern Water, I support Microsoft 365 Copilot and Copilot Studio, help configure Entra ID access and compliance policies, and automate routine security tasks with PowerShell. I also work with Microsoft Purview and Defender on data governance, audit logging, and security monitoring.

At Eduthing, I managed IT services for a Multi-Academy Trust and implemented Intune device management across its schools. I also deployed Windows 11 and Server 2022 across multiple sites and enabled zero-touch deployment for iPads and Macs.

Experience

Work history, roles, and key accomplishments

Current

IT Site Tech Engineer

Current

Southern Water

Jul 2025 - Present (1 year 3 months)

Support and administer AI-enabled tools in Microsoft 365, including Copilot and Copilot Studio. Maintain compliance and security by configuring Entra ID Conditional Access, MFA, and compliance policies, and automate tasks using PowerShell.

Microsoft 365 Copilot CoPilot Studio Entra ID Conditional Access MFA PowerShell Microsoft Purview Microsoft Defender AI Governance

Trust Field Manager

Eduthing

Nov 2022 - Jun 2025 (2 years 7 months)

Managed IT services for a Multi-Academy Trust, providing daily support to 10 schools. Implemented Microsoft Intune for centralized device management, designed configuration profiles, and led rollout of Server 2022 and Windows 11.

Microsoft Intune Windows 11 Server 2022 Apple Device Management Zero Touch Provisioning Endpoint Configuration Profiles Compliance Policies Security

Senior Field Technician

IMS Computing

Jul 2021 - Nov 2022 (1 year 4 months)

Provided remote IT support to 30+ schools using LogMeIn, resolving issues within SLAs. Deployed Microsoft Intune and established Windows Autopilot processes for device deployment.

LogMeIn Microsoft Intune Windows Autopilot Windows Server 2012 Windows Server 2016 Server 2019 Active Directory DHCP DNS WiFi Interactive Boards

IT Desktop Support Technician

Hampton School

Jul 2019 - Feb 2021 (1 year 7 months)

Delivered 2nd Line IT support through Freshdesk, ensuring swift resolution of helpdesk tickets. Assisted with JAMF Pro implementation for iPad management and managed SCCM for software deployment.

Freshdesk Jamf SCCM Co Management Splicecom Phone Systems Hardware Repair

IT Consultant

Turn IT On LTD

Feb 2016 - Jul 2019 (3 years 5 months)

Provided technical consultancy to over 8 educational institutions, offering remote and on-site support. Advised on MDM strategy and led infrastructure projects such as server installations and OS imaging.

MDM Microsoft Intune Cloud Migration Server Installation And Maintenance Imaging Project Management

IT Support Technician

St. Georges Ascot

Aug 2014 - Jan 2016 (1 year 5 months)

Delivered technical support across Windows and Mac OS platforms, ensuring smooth operations. Supported initial testing of JAMF for Mac management and managed helpdesk ticketing system.

Windows 2008 R2 Microsoft Windows 2012 Win7 Windows 10 MacOS Jamf Help Desk Hardware Repair