At A First Name Basis, I manage high-volume billing, claims processing, and denial management to support payment capture. I investigate and resolve Electronic Visit Verification (EVV) and invoicing discrepancies before account submission and ledger posting.
At Strategic Office Support, I generated and finalised customer invoices, verified eligibility and benefits, and reconciled account ledgers. I also analyzed payment denials to correct pricing, code, and discount errors.
I handled debtor tracking, payment allocations, and customer account maintenance using cloud-based management systems and Excel. My work included resolving overdue accounts and maintaining accurate financial records.
At Concentrix, I supported client and provider accounts with enquiries about account status, payments, and services. I maintained a 98% quality scorecard performance.
