Jamal Khalislamov
@jamalkhalislamov
SMB Account Specialist focused on merchant growth, retention, and operational excellence.
AzerbaijanWhat I'm looking for
I am an SMB Account Specialist with hands-on experience managing and scaling merchant portfolios on platform marketplaces, executing market analysis, and supporting merchant onboarding and performance improvement. I have led merchant development work for hundreds of accounts, contributed to city launches, and supported cross-functional project execution to drive retention and operational efficiency.
Grounded in strong communication, time-management, and leadership skills, I combine analytical problem-solving with a customer-focused approach to build lasting merchant relationships and streamline processes. My background includes volunteer leadership at large events and formal education in economics and public administration, informing a disciplined and proactive work style.
Experience
Work history, roles, and key accomplishments
Executed data collection, report generation, and market analysis to support retail projects and operational efficiency, and assisted senior staff in managing small projects and process improvements. Supported merchant development through research and strategic recommendations.
Managed and grew relationships for 150–350 SMB accounts on the Wolt platform, improving merchant activation and retention through onboarding, troubleshooting, and strategic support across multiple regions. Contributed to successful city launches (Quba, Sheki, Gabala) by coordinating logistics and cross-functional teams.
Intern
Yazl Startup
Jun 2022 - Aug 2022 (2 months)
Completed a summer internship involving operational support and project tasks, contributing to startup initiatives and gaining practical experience in organization and management. Assisted team members with analytical and administrative duties.
Education
Degrees, certifications, and relevant coursework
Academy of Public Administration under the President of the Republic of Azerbaijan
Master's Degree, Organization and Management of Civil Service
2023 -
Pursuing a master's degree in Organization and Management of Civil Service beginning in 2023.
Baku Branch of Moscow State University
Bachelor of Science, Economics
2019 - 2023
Completed a Bachelor of Science in Economics with coursework and activities related to economic analysis and development from 2019 to 2023.
Availability
Location
AzerbaijanAuthorized to work in
Job categories
Skills
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