Jamal Carty

· Founded and operate a construction-sector consultancy focused on supporting small and growing construction companies with administrative, tender, bid and business advisory requirements.
· Personally manage the full business lifecycle as sole owner, including business strategy, service design, client acquisition, client relationship management, proposals, pricing, administration, compliance, mark

· Founded and continue to operate KG Consultants as an owner-led consulting and business-services practice, with responsibility for the full business and client lifecycle.
· Lead business strategy, operational planning, client engagement, business development, marketing, service delivery, administration, commercial coordination and financial oversight.
· Provide business consulting, operational im

Business / Entrepreneurship; Technology; Finance; Property Consultancy (Real Estate; Property Development); Management Consultancy
· Founded and managed a creative design and technology business providing branding, web development, digital marketing and technical-support services.
· Managed finance, client relationships, projects, operations and business development.

· Supervised digital claims operations covering motor, non-motor and business claims, supporting service quality, team performance and customer experience.
· Implemented customer-service practices aimed at improving response times, consistency and client satisfaction.
· Handled high-volume motor claims and complex customer queries, achieving a reported 95% customer satisfaction rate.
· Resolved es

Residential property sales & rentals
Commercial and industrial sales & rentals
Property finance consultancy

Executed equity transactions, provided market insights to clients, and facilitated high-value investments. Leveraged financial acumen to achieve consistent returns and enhance client portfolios. Managed client portfolios and advised clients on equity investments, specializing in agricultural portfolios.

Directed strategic marketing initiatives and operational improvements to enhance company visibility and efficiency. Built and maintained client accounts and strong relationships, leading to an increase in client referrals and retentions. Oversaw operational functions to drive growth and profitability.

Worked as Real Estate Professional (Commercial & Residential Properties) at Ronnie Matthews Estates.

Assisted clients in sourcing to buying, selling, and leasing residential and commercial properties. Profiled clients and assisted with mortgage pre-qualification and home loan applications. Conducted property valuations, marketing and preparation of marketing material. Built a portfolio of satisfied clients, earning repeat business and referrals through strong customer service skills. Coordinated

Worked as Owner at 7D Designs.

Provided financial planning, long-term investment, retirement, estate and short-term insurance advice to clients, achieving a 30% increase in new policy subscriptions. Developed financial plans and investment strategies tailored to client portfolios.

Worked as Manager: Quality Assurance at Standard Bank Group.

Worked as Manager: Credit Evaluations at Standard Bank Group.

Advised clients on short-term insurance solutions, tailoring coverage plans to meet individual needs. Built and maintained client relationships to enhance customer loyalty and retention. Provided risk assessments and strategic recommendations to improve client portfolios.

Developed and implemented marketing strategies to increase brand visibility and reach target audiences. Conducted market research and analyzed competitive trends to inform business strategies. Developed marketing campaigns for IT solutions, created promotional materials and digital campaigns, resulting in increased client engagement and sales.

Worked as Credit Manager: Debt Review ( Credit Rehabilitation) at Standard Bank Group.

Founded and managed a creative design company offering branding and web development services, delivering graphic design and digital marketing solutions, and providing technical support services. Led all aspects of business operations, including financial management, client relations, and project oversight. Expanded the company’s client base through networking and partnerships, driving revenue grow

Led quality assurance processes in debt management, ensuring compliance with regulatory standards. Monitored credit evaluation procedures, identifying opportunities to enhance credit risk management. Conducted comprehensive credit risk assessments for client applications and tailored solutions for debt restructuring, repayment, and consolidation. Led performance management initiatives, focusing on

Oversaw credit risk assessments for home loans, ensuring adherence to compliance regulations for product portfolio. Oversaw workflow to ensure credit assessment/vetting of applications are within the SLA. Conducted thorough application reviews to decline or approve applications. Preparation of grant letters and ensuring sanction conditions are adhered to with relevant parties. Collaborations with

Worked as Auditor & Credit Administrator at Standard Bank Group.

Capturing, monitoring and reporting on the application turn-around times within the unit. Updating development loans schedules. Developing new administration systems and handling of all tasks within the unit.

Handled all incoming clients calls regarding home loans application status, queries and complaints. Guided clients through the home loan process, achieving a high loan approval rate due to accurate documentation and compliance. Assisting clients with fixing interest rates and access bond facilities.

Provided technical support for internet connectivity queries including ADSL, ISDN, Wi-Fi, and VSAT and WiMax configurations. Troubleshoot and resolve client technical and mail queries, coordinating and escalating issues to relevant business units ensuring that the set SLA is met.

Setting up of client internet, mail accounts and instant messaging services. Troubleshoot & resolve mail queries and client technical issues relating to dial-up, cable, DSL connections ensuring high-quality professional customer service.

Worked as Ops Specialist at Telkom.

Managed IT support and administration for a non-profit organization focused on skills development. Set up and maintained computer networks, troubleshooting technical issues to ensure smooth operations. Trained staff and community members in basic computer skills, enhancing digital literacy within the organization.