Open to opportunities

Jalesa Thomas

@jalesathomas

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Highly skilled healthcare specialist with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that values strategic thinking and offers opportunities for growth in healthcare management.

I am a highly skilled healthcare specialist with over 10 years of leadership experience in healthcare, system analysis, client relations, project management, and resource optimization. My strategic thinking and strong analytical mindset enable me to solve complex problems creatively and efficiently. I excel in fast-paced environments, balancing multiple priorities with precision and organization.

Throughout my career, I have demonstrated outstanding written, verbal, and interpersonal communication skills. I am a relationship-focused leader who thrives in remote settings, consistently meeting tight deadlines with minimal supervision. My recent role as a Case Manager at Yardi Systems involved conducting case audits and ensuring compliance with regulations, while my previous experience at the Cumberland County Department of Public Health allowed me to provide troubleshooting support and enhance patient registration processes.

Experience

Work history, roles, and key accomplishments

Case Manager

Yardi Systems

Mar 2023 - Present (2 years 4 months)

Conducted case audits for qualifying residents and landlords participating in federal and state programs, ensuring compliance with all regulations and analyzed data promptly to verify proper documentation and adherence to compliance requirements. Reviewed tenant files to assess income eligibility, utilizing manual income calculations and third-party data sources for accuracy and monitored and docu

Case Management Data Analysis Compliance Documentation Quality Assurance Process Improvement Customer Service Reporting Internal Controls System Management

Processing Assistant IV

Cumberland County Department of Public Health

Feb 2018 - Present (7 years 5 months)

Provided troubleshooting support during a system migration, swiftly resolving technical issues for 30+ patients, ensuring seamless transitions. Cross-trained across multiple departments, including immunizations and registration, to efficiently manage high patient volumes and optimize workflow.

Troubleshooting Patient Registration Workflow Optimization Policy Implementation Training Customer Service Data Management Communication Problem Solving

Medical Receptionist

Fayetteville Heart Center

Jun 2016 - Present (9 years 1 month)

Managed proprietary software, electronic records, and calendaring systems to efficiently schedule appointments and retrieve patient files. Collaborated cross-functionally with insurance providers, physicians, and referral partners to verify insurance coverage and medical data.