Jalesa Thomas
@jalesathomas
Highly skilled healthcare specialist with over 10 years of experience.
What I'm looking for
I am a highly skilled healthcare specialist with over 10 years of leadership experience in healthcare, system analysis, client relations, project management, and resource optimization. My strategic thinking and strong analytical mindset enable me to solve complex problems creatively and efficiently. I excel in fast-paced environments, balancing multiple priorities with precision and organization.
Throughout my career, I have demonstrated outstanding written, verbal, and interpersonal communication skills. I am a relationship-focused leader who thrives in remote settings, consistently meeting tight deadlines with minimal supervision. My recent role as a Case Manager at Yardi Systems involved conducting case audits and ensuring compliance with regulations, while my previous experience at the Cumberland County Department of Public Health allowed me to provide troubleshooting support and enhance patient registration processes.
Experience
Work history, roles, and key accomplishments
Case Manager
Yardi Systems
Mar 2023 - Present (2 years 4 months)
Conducted case audits for qualifying residents and landlords participating in federal and state programs, ensuring compliance with all regulations and analyzed data promptly to verify proper documentation and adherence to compliance requirements. Reviewed tenant files to assess income eligibility, utilizing manual income calculations and third-party data sources for accuracy and monitored and docu
Processing Assistant IV
Cumberland County Department of Public Health
Feb 2018 - Present (7 years 5 months)
Provided troubleshooting support during a system migration, swiftly resolving technical issues for 30+ patients, ensuring seamless transitions. Cross-trained across multiple departments, including immunizations and registration, to efficiently manage high patient volumes and optimize workflow.
Medical Receptionist
Fayetteville Heart Center
Jun 2016 - Present (9 years 1 month)
Managed proprietary software, electronic records, and calendaring systems to efficiently schedule appointments and retrieve patient files. Collaborated cross-functionally with insurance providers, physicians, and referral partners to verify insurance coverage and medical data.
Education
Degrees, certifications, and relevant coursework
Fayetteville State University
Bachelor of Science, Business Administration
Completed a Bachelor of Science in Business Administration. Gained foundational knowledge in business principles and administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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