Open to opportunities

Jalen Monday

@jalenmonday

Library specialist combining technical support, customer service, compliance, and leadership to keep systems running smoothly.

United States

Message

What I'm looking for

I’m looking for a library/tech support role where I can lead teams, deliver fast customer service, maintain accurate systems (accounts, circulation, printing), and work with clear compliance processes—while continuing to grow in technical and operations leadership.

I’m a library services professional and skilled entrepreneur with 5+ years of patron services experience supporting technical support, customer support, and software/account management. In Access Services, I hire, train, schedule, and supervise 20+ student workers while managing course reserves (physical and electronic) and non-TCU borrower accounts.

I also provide hands-on technology support as a Computer Technical Specialist/Computer Lab Manager, troubleshooting printers/scanners and PC/Macintosh desktops and laptops. I support student printing through Pharos Systems, maintain Wi-Fi network connectivity, and help patrons use tools like the Library Catalog/Database, Microsoft Office, iCloud, and Adobe applications.

Across roles, I stay focused on accuracy, compliance, and operational reliability—reviewing circulation and delinquent accounts, maintaining equipment/property workflows through ALEPH Circulation, and ensuring adherence to borrower policy. I’ve also handled controlled mail distribution and regulations as a DoD contractor/office clerk, strengthening my discipline in process and compliance.

Experience

Work history, roles, and key accomplishments

Current

Student Supervisor & Library Specialist

Current

TCU Mary Couts Burnett Library

May 2022 - Present (4 years 2 months)

Hired, trained, scheduled, and supervised 20+ student workers for Access Services and handled timekeeping approvals. Managed course reserves and non-TCU borrower accounts, and reviewed delinquent circulation accounts in ALEPH for fines and replacement fees while ensuring policy compliance.

Student supervision Scheduling Course Reserves Non TCU Borrower Account Management ALEPH Circulation Delinquent Account Review Fines & Replacement Fee Tracking Policy Compliance Customer Support

Current

Contractor/Office Clerk

Current

US Army Corps of Engineers

Dec 2017 - Present (8 years 7 months)

Performed daily distribution and collection of GSA/USACE packages and mail, including classified mail, and metered funds through GSA/USACE accounts for mail distribution. Assisted with organizing shipping materials and followed regulations for UPS, FedEx, Express, and Certified/Registered mail.

Mail Distribution & Collection Classified Mail Handling GSA USACE Accounts Metering Funds UPS FedEx Handling Express Mail Handling Certified Mail Registered Mail Regulatory Compliance

Computer Specialist & Lab Manager

TCU Mary Couts Burnett Library

Aug 2018 - May 2022 (3 years 9 months)

Provided daily technical support and troubleshooting for library printers/scanners and desktop/laptop systems, including Wi‑Fi connectivity. Processed student printing transactions in Pharos Systems and instructed students on the Library Catalog/Database plus tools including Microsoft Office, iCloud, and Adobe applications.

Pharos Systems Library Catalog Database Instruction Microsoft Office ICloud Adobe Applications Support Customer Service

Library Assistant

UNTHSC Library

Dec 2017 - Aug 2018 (8 months)

Created and maintained approximately 500 student, faculty/staff, and visitor accounts for library resource access and handled related fund and transaction processing. Used Pharos Systems for transactions and supported payments with an Ingenico iCT 220 terminal while providing customer service to library users.

Library Account Creation & Administration Pharos Systems Transactions Payment Processing Ingenico ICT 220 Terminal Customer Service

Office Assistant

Friedman, Suder & Cooke

Jul 2017 - Nov 2017 (4 months)

Managed digital and paper file handling for classified documents and supported office maintenance. Created supply orders based on surplus or shortages, coordinated with office-supply distributors, and documented invoices.

Ordering Office Supplies Inventory Surplus Shortage Assessment Invoice

Education

Degrees, certifications, and relevant coursework

Texas Christian University

Bachelor of Music, Music Composition

2012 - 2016

Activities and societies: Served as President/Executive Director for TCU St. Jude’s Up 'til Dawn (2015–2016).

Earned a Bachelor of Music in Music Composition at Texas Christian University from August 2012 to December 2016.

ALISON

Online Course Certifications, Business (Online Coursework)

Completed ALISON online course certifications covering e-business sales management, microeconomics (price and trade), negotiation, foundational mathematics for business/commerce, customer relationship management, and developing a business model for a digital media company.