Sebastian User

Oversaw production, inventory, and shipping operations for national and international markets. Managed budgets, purchase orders, invoices, and led quarterly strategic planning meetings. Acted as company head when CEO was absent due to travel and long-term illness, rebuilding low employee morale and increasing vendor reputation.

Developed and executed quarterly marketing strategies and new product rollouts. Led customer service for retail and wholesale clients, ensuring timely and accurate delivery of materials. Implemented EDI logistics systems and transitioned to QuickBooks for better order management, increasing sales profit by 87%.

Supported circulation and reference services, assisting students with research using academic databases and bibliographic tools. Delivered in-person customer service, resolved patron inquiries, and provided training on library resources. Gained experience with library systems and user instruction, enhancing access to digital resources.

Began in Circulation Services, providing front desk support and material handling. Promoted to Multimedia Department, where I trained patrons on AV equipment and supported resource sharing. Collaborated with technical and circulation teams to ensure smooth daily operations and assisted with shelving, retrieving, and packaging library materials.

Obtained a Bachelor of Arts in Business Administration. Developed a strong foundation in business principles, management, and administrative practices.

Completed a Master of Library and Information Science program. Focused on advanced studies in library systems, information management, and public service.