Open to opportunities

William Tran

@williamtran3

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I support educational technology, library systems, training, and data-informed operations.

United States

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What I'm looking for

I'm looking to apply my experience supporting educational technology, library systems, training, and data-informed operations in a role where I can improve workflows and help people use technology effectively.

At Palomar College, I provide media technology support across 116 California Community Colleges campuses and train faculty and staff to use Zoom, WeVideo, and YouTube effectively.

Previously at the University of San Diego Copley Library, I managed relationships with 120+ vendors, analyzed usage across 60+ databases, and delivered reports that supported more than $20,000 in FY2026 savings. I also helped transition workflows to Ex Libris Alma and created catalog video tutorials for online students.

My background also includes adult literacy instruction, volunteer tutor training, editorial communications, TV programming data at KPBS, and financial reporting for San Diego County.

Experience

Work history, roles, and key accomplishments

Current

Senior Media and Helpdesk Specialist

Current

Palomar College

Aug 2026 - Present (1 month)

Provides media technology support to 116 campuses in the California Community Colleges system. Trains faculty and staff in multimedia systems including Zoom, WeVideo, and YouTube, and develops training programs.

Zoom WeVideo YouTube Multimedia Systems Training Technical Support

Library Acquisitions and Electronic Collections Management Assistant

University of San Diego Copley Library

Nov 2024 - Jul 2026 (1 year 8 months)

Maintained relationships with over 120 vendors and oversaw procurement of library materials. Analyzed usage statistics for 60+ databases, enabling over $20,000 in savings, and orchestrated workflows for a new Library Information System.

Vendor Management Data Analysis Workday Library Management Systems Ex Libris CRM Budget Analysis

Library Technician (Adult Literacy Services)

Carlsbad Library Learning Center

May 2023 - Oct 2024 (1 year 5 months)

Authored and published three editions of the Learning Connection newsletter and developed instructional resources for volunteer tutors. Provided reading and writing instruction to adult literacy learners and facilitated tutor orientations.

Microsoft Word Microsoft Publisher Content Strategy Instructional Design Training Literacy

TV Programming Assistant

KPBS

Apr 2020 - Aug 2021 (1 year 4 months)

Wrote newsletters and maintained a catalog of show assets including artwork and promotional videos. Analyzed Nielsen ratings and streaming data to report program performance.

Newsletter Writing Catalog Management Data Analysis Nielsen Streaming Data

Treasury Student Worker

San Diego County Treasurer-Tax Collector

Aug 2019 - Mar 2020 (7 months)

Audited investment pool participants' accounts by running Oracle financial reports. Researched economic trends and presented findings to supervisors, and managed constituent information in an eRM system.

Oracle Financials Research Presentation Skills ERM Data Management

Education

Degrees, certifications, and relevant coursework

San Diego State University

Bachelor of Science, Business Administration

Grade: 3.56

Graduated Cum Laude with a Bachelor of Science in Business Administration with an Emphasis in Marketing and a Bachelor of Science in Television, Film, and New Media.