Alfher Nightingale
@alfhernightingale
Information literacy and customer service professional, leveraging tech support and safety-focused instruction to help communities.
United StatesWhat I'm looking for
I’m a customer-facing professional focused on Information Literacy Instruction, Computer Literacy, and Safety Liaison Instruction. I help people navigate information with confidence, using a steady, supportive approach grounded in Professional Resilience and clear guidance.
Over time, I’ve expanded from roles like Cashier and Courtesy Clerk into stronger leadership and service responsibilities, including Shift Supervisor, PharmacyAssociate, and Assistant Manager. I’m comfortable balancing high-touch service with operational needs—supporting teams through Multi-Channel Communication, Boundary Management, and consistent, Equity Centered Service.
I also bring technology-forward capabilities through Intranet Database Management, Website Management, and modern communication tools like Email Management Systems and Video Conference Platforms. As I continue toward MS in Library Science and build my technical foundation, I enjoy applying tools such as Digital Book Applications and Text-to-Speech and Speech-to-Text to make information more accessible.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Kroger
Jan 2025 - Present (1 year 5 months)
Provided customer navigation and information literacy support, including computer literacy and safety liaison assistance. Delivered community resource support and customer service.
Shift Supervisor
Dillons
Oct 2023 - Sep 2024 (11 months)
Supervised shift operations and supported customer service delivery. Coordinated team workflow while maintaining safety-focused service standards.
Pharmacy Associate
Dillons
Aug 2023 - Oct 2023 (2 months)
Provided pharmacy-focused customer support while maintaining accurate, respectful service. Coordinated daily workflow and assisted customers throughout the shift.
Customer Service Associate
Dillons
May 2023 - Aug 2023 (3 months)
Provided customer service and supported day-to-day store operations using technology-focused competencies. Used multi-channel communication to assist customers effectively.
Assistant Manager
GameStop
Jan 2022 - Aug 2022 (7 months)
Assisted with store operations and leadership as an assistant manager. Supported customer catalog interactions using patron and reference catalog interfaces.
Performed security officer duties and managed intranet database tasks. Supported digital book applications using text-to-speech and speech-to-text tools while assisting with customer needs.
Customer Service Associate
Dillons
Sep 2019 - Mar 2020 (6 months)
Supported customers with customer service and cashiering while handling multi-channel communication. Maintained boundary management and situational awareness during daily operations.
Delivered customer service while managing customer communications through email-based support. Assisted customers using video conference platforms for remote support workflows.
Courtesy Clerk & Cashier
Dillons
Nov 2013 - Nov 2015 (2 years)
Served as a courtesy clerk and cashier, delivering equity-centered service and maintaining professional resilience. Supported cross-cultural communication and safe, respectful customer interactions.
Education
Degrees, certifications, and relevant coursework
North Seattle College
Associate of Science in History, History
2025 -
Pursuing an AS in History at North Seattle College starting in 2025.
Butler Community College
Associate of Science in General Studies, General Studies (Computer Science Concentration)
2020 - 2022
Completed an AS in General Studies with a concentration in Computer Science at Butler Community College from 2020 to 2022.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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