Open to opportunities

Jaleeza Smith

@jaleezasmith

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Dedicated service supervisor with over 8 years of experience.

United States

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What I'm looking for

I am looking for a role that values customer experience and offers growth opportunities.

I am a dedicated Service Supervisor and Business Representative with over 8 years of experience in delivering exceptional customer service and security. My focus is on ensuring the well-being of my customers and representatives, making every experience an exceptionally positive one. I believe that while people may forget exactly what you did for them, they will never forget how you made them feel.

In my current role as a BDC Representative at Penske, I have streamlined service scheduling processes, implementing efficient systems to reduce appointment conflicts and minimize wait times. My collaborative approach ensures effective communication across departments, adapting to customer and team needs. Previously, as a CDL Supervisor at Citizens Bank, I led a team to ensure compliance with industry regulations while prioritizing customer safety and security.

Throughout my career, I have consistently achieved high customer retention rates and driven revenue growth. I cultivate a positive team environment by mentoring staff and aligning goals with store objectives. My commitment to exceptional after-sales service and troubleshooting has been key to ensuring customer satisfaction and product performance.

Experience

Work history, roles, and key accomplishments

Current

BDC Representative

Current

Penske

Oct 2024 - Present (9 months)

Streamlined service scheduling processes, implementing efficient systems to reduce appointment conflicts and minimize wait times. Collaborated with multiple departments to ensure effective communication and flexibility, adapting to customer and team needs. Ensured a lasting ownership experience, actively listening to customer concerns and providing expert advice on necessary services and safety pr

Scheduling Process Optimization Customer Service

CDL Supervisor

Citizens Bank

Jun 2022 - Present (3 years 1 month)

Led CDL service team, ensuring strict compliance with industry regulations and prioritizing customer safety and security. Implemented risk management procedures to safeguard customer information and provided expert assistance with account inquiries and financial transactions. Executed daily performance reviews and provided coaching to representatives, fostering continuous improvement and resolving

Regulatory Compliance Risk Management Customer Security Inquiries Financial Transactions Review Performance Management Team Leadership Conflict Resolution Coaching

Store Manager

Evolution Wireless

Aug 2018 - Present (6 years 11 months)

Led store operations and team to consistently rank in the top in the market, achieving a customer retention rate ~15% above average, driving revenue growth, and enhancing customer experience. Cultivated a positive team environment by mentoring staff to excel and align goals with store objectives. Delivered exceptional after-sales service and troubleshooting to ensure customer satisfaction and prod