JM

Open to opportunities

Jalaya McGee

@jalayamcgee

Customer-focused front desk and call center professional with experience in caregiving, childcare, and sales.

What I'm looking for

I’m looking for a people-focused role where I can use my customer service, phone support, and front desk experience to help others. I want a fast-paced team that values organization, communication, and professional, safe care.

I’m a reliable, hardworking professional with a strong record in customer service, front desk operations, and sales. I enjoy working in fast-paced environments while delivering excellent service and clear communication.

In my care and support roles, I assisted elderly clients with daily living activities, provided companionship, and maintained a safe and clean environment. I also taught in a daycare setting—supervising children, leading daily routines and activities, and communicating professionally with parents.

At the front desk and on the phone, I’ve greeted members, answered questions, supported app and equipment needs, and processed customer orders and account support. I bring organized, accurate work through data entry and tools like Microsoft Office, Google Docs, and QuickBooks, backed by my CPR and Child Development Associate (CDA) certifications.

Experience

Work history, roles, and key accomplishments

EC

Caregiver (Elder Care)

Elder Care

Feb 2023 - Sep 2023 (7 months)

Assisted elderly clients with daily living activities, providing companionship and emotional support while maintaining a safe, clean environment.

Elderly care Daily Living Activities Companionship Emotional Support Safety Clean Customer Service Communication Safety

KI

Seasonal Sales Associate

Kirkland's

Aug 2022 - Jan 2023 (5 months)

Assisted customers with purchases and product selection, processed cash register transactions, and kept store displays organized during the season.

Customer Service Sales Product Selection Cash Handling Merchandising Organization

AK

Daycare Teacher

Adventure Kids

May 2022 - Sep 2022 (4 months)

Supervised children in a safe environment, led daily routines and activities, and communicated professionally with parents.

Childcare Activity Leadership Communication Teamwork

CF

Front Desk Agent

Club4 Fitness

Aug 2021 - May 2022 (9 months)

Greeted members and answered customer questions, helped with app and equipment support, and maintained cleanliness of gym equipment.

Front Desk Operations Member Support Customer Service Phone Support App Support Equipment Support Organization

GS

Call Center Agent

Go Pro Tech Solutions

Aug 2019 - Dec 2019 (4 months)

Processed customer orders and provided account support, resolved customer concerns professionally, and maintained accurate customer records.

Call Center Operations Account Support Data Entry Record keeping Phone Support Customer Service

Education

Degrees, certifications, and relevant coursework

CC

CPR Certification

CPR Certification, CPR / First Aid

CPR certification valid through November 2025.

JS

Jemison High School

High School Diploma

Earned a High School Diploma from Jemison High School, graduating in May 2018.

CC

Child Development Associate (CDA) Certification

Child Development Associate (CDA) Certification, Child Development

Earned a Child Development Associate (CDA) certification related to child development and childcare.

Tech stack

Software and tools used professionally

Google Docs

iCloud

QuickBooks

Remote

Safe

Jan

Availability

Open to opportunities

Location

United States

Authorized to work in

Job categories

Front Desk Agent Customer Service Call Center Agent Caregiver Sales Associate Front Desk Attendant Front Desk Associate Remote Front Desk Agent Front Office Agent Front Desk Receptionist Front Desk Supervisor Front Desk Coordinator

Skills

Customer Service Communication Childcare Cash Handling Front Desk Operations Microsoft Office Google Docs Quickbooks Data Entry Teamwork Organization Phone Support Child Development Associate (CDA)Jan SAFe ICloud Remote

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