Jalaya McGee
@jalayamcgee
Customer-focused front desk and call center professional with experience in caregiving, childcare, and sales.
What I'm looking for
I’m a reliable, hardworking professional with a strong record in customer service, front desk operations, and sales. I enjoy working in fast-paced environments while delivering excellent service and clear communication.
In my care and support roles, I assisted elderly clients with daily living activities, provided companionship, and maintained a safe and clean environment. I also taught in a daycare setting—supervising children, leading daily routines and activities, and communicating professionally with parents.
At the front desk and on the phone, I’ve greeted members, answered questions, supported app and equipment needs, and processed customer orders and account support. I bring organized, accurate work through data entry and tools like Microsoft Office, Google Docs, and QuickBooks, backed by my CPR and Child Development Associate (CDA) certifications.
Experience
Work history, roles, and key accomplishments
Caregiver (Elder Care)
Elder Care
Feb 2023 - Sep 2023 (7 months)
Assisted elderly clients with daily living activities, providing companionship and emotional support while maintaining a safe, clean environment.
Seasonal Sales Associate
Kirkland's
Aug 2022 - Jan 2023 (5 months)
Assisted customers with purchases and product selection, processed cash register transactions, and kept store displays organized during the season.
Daycare Teacher
Adventure Kids
May 2022 - Sep 2022 (4 months)
Supervised children in a safe environment, led daily routines and activities, and communicated professionally with parents.
Front Desk Agent
Club4 Fitness
Aug 2021 - May 2022 (9 months)
Greeted members and answered customer questions, helped with app and equipment support, and maintained cleanliness of gym equipment.
Call Center Agent
Go Pro Tech Solutions
Aug 2019 - Dec 2019 (4 months)
Processed customer orders and provided account support, resolved customer concerns professionally, and maintained accurate customer records.
Education
Degrees, certifications, and relevant coursework
CPR Certification
CPR Certification, CPR / First Aid
CPR certification valid through November 2025.
Jemison High School
High School Diploma
Earned a High School Diploma from Jemison High School, graduating in May 2018.
Child Development Associate (CDA) Certification
Child Development Associate (CDA) Certification, Child Development
Earned a Child Development Associate (CDA) certification related to child development and childcare.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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