Jakkula Bhuvi Akarsha

I am an experienced Application Support Engineer with a strong background in troubleshooting, SQL scripting, and technical issue resolution. My expertise lies in providing enterprise-level customer support while collaborating with cross-functional teams to enhance product quality. I thrive in environments where I can work independently and contribute to process improvements.

During my tenure at Tech Mahindra, I effectively managed support engineering tickets, utilizing tools like JIRA and Freshdesk to escalate issues and resolve customer queries. I created user guides and support documentation to empower customers with self-service options, which significantly improved customer engagement and satisfaction.

My technical skills include proficiency in Azure, JavaScript, and SQL, along with a solid understanding of software development tools such as .NET and JSON. I am passionate about leveraging technology to drive improvements and enhance user experiences, and I am eager to bring my skills to a dynamic team.