Jakkula Bhuvi Akarsha
@jakkulabhuviakarsha
Experienced Application Support Engineer with a passion for technology.
What I'm looking for
I am an experienced Application Support Engineer with a strong background in troubleshooting, SQL scripting, and technical issue resolution. My expertise lies in providing enterprise-level customer support while collaborating with cross-functional teams to enhance product quality. I thrive in environments where I can work independently and contribute to process improvements.
During my tenure at Tech Mahindra, I effectively managed support engineering tickets, utilizing tools like JIRA and Freshdesk to escalate issues and resolve customer queries. I created user guides and support documentation to empower customers with self-service options, which significantly improved customer engagement and satisfaction.
My technical skills include proficiency in Azure, JavaScript, and SQL, along with a solid understanding of software development tools such as .NET and JSON. I am passionate about leveraging technology to drive improvements and enhance user experiences, and I am eager to bring my skills to a dynamic team.
Experience
Work history, roles, and key accomplishments
Application Support Engineer
Tech Mahindra
Jun 2021 - Aug 2023 (2 years 2 months)
Experienced Application Support Engineer with a strong background in troubleshooting and SQL scripting. Managed support tickets using Freshdesk and JIRA, created user guides, and collaborated with cross-functional teams to enhance product quality. Skilled in Azure and JavaScript, with a focus on customer engagement and process improvement.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University Hyderabad
Bachelor's, Electronics and Communication
Completed a Bachelor's degree in Electronics and Communication, focusing on the principles of electronics, communication systems, and related technologies.
Availability
Location
Authorized to work in
Job categories
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