Looking for a job

Jairo Marquez

@jairomarquez

Customer service and operations coordinator at Sea Breeze Management, handling resident requests and coordinating follow-ups remotely.

Mexico

Message

What I'm looking for

I’m seeking a long-term opportunity to contribute to a growing healthcare organization.

At Sea Breeze Management, I supported residents, clients, and community members through phone, email, and other channels. I maintained records of requests and coordinated follow-ups to help address concerns.

At Anequim, I handled approximately 80+ inbound calls per day in English and Spanish. I assisted customers with service-related questions and concerns, documented cases, and coordinated with internal teams and third-party contacts.

I’m comfortable working independently in remote environments and supporting U.S.-based clients and teams. I’m seeking a long-term opportunity to contribute to a growing healthcare organization.

Experience

Work history, roles, and key accomplishments

Customer Service / Community Support Specialist

Sea Breeze Management

Jan 2024 - Jan 2026 (2 years)

Provided professional customer service and support to residents, clients, and community members through phone, email, and other channels. Managed multiple requests, maintained accurate documentation, and coordinated follow-ups to ensure resolution.

Customer Service Phone Support Email Support Documentation Follow up Remote Work Multitasking Prioritization Communication Skills

Customer Service / Community Support Specialist

Anequim

Jan 2022 - Jan 2023 (1 year)

Handled approximately 80+ inbound calls per day, providing professional customer service in English and Spanish. Managed multiple customer cases, coordinated with internal teams, and maintained organized records of interactions and resolutions.

Customer Service High Volume Communication English Spanish Case Management Documentation problem resolution Multitasking