JahQwaun Jackson

I’m an adaptable, self-motivated professional with 6+ years of experience spanning customer service, data analysis, chemical operations, and technical troubleshooting. I work well independently and collaboratively in both on-site and remote environments.

In my Technical Support role at Alorica, I communicate with customers and clients, submit support tickets, and resolve customer concerns and technical questions efficiently. I focus on maintaining a positive experience for every incoming issue and supporting company operations by driving issues to resolution.

As an R&D Technician at SUMIKA Polymers North America, I manage data entry and analysis using Microsoft Excel and Word. I lead virtual and in-person morning meetings to communicate updates, independently troubleshoot equipment/software to keep workflow uninterrupted, and document findings through email and documentation.

My background also includes Wastewater Treatment Operator work and Chemical Operator experience, where I used spreadsheets for semi-hourly tracking, performed chemical data analysis and computer input for production systems, and followed strict OSHA safety protocols. I bring strong skills in data entry & analysis, virtual communication (Zoom/Teams), email and file management, and customer-focused problem-solving with minimal supervision.