JGJuan Gonzalez
@juangonzalez4
Detail-oriented technician with applied technology background in IT, data analysis, and customer support.
United StatesWhat I'm looking for
I am a detail-oriented professional with a Bachelor’s degree in Applied Technology and hands-on experience across technical operations, data analysis, and customer support. I bring strong troubleshooting skills, a foundation in IT systems and cloud fundamentals, and the ability to communicate clearly in both English and Spanish.
My professional background includes roles supporting safety and operations in industrial settings, delivering high-volume customer service, and analyzing customer data to inform decisions. I have completed targeted certifications—Google IT Automation with Python, Google Data Analytics, advanced data analytics, and AWS coursework—that reinforce my technical capabilities and automation knowledge.
I am adaptable, process-focused, and committed to continuous learning, having applied automation basics, Python, and documentation best practices to improve workflows while collaborating effectively with cross-functional teams.
Experience
Work history, roles, and key accomplishments
Welder Assistant
Arguijo Oilfield Services
May 2024 - Jan 2025 (8 months)
Supported safe and efficient oilfield operations by preparing equipment, performing inspections, and maintaining tools, ensuring compliance with safety standards and meeting project requirements.
HECustomer Service Assistant
HEB
Jan 2024 - Apr 2024 (3 months)
Maintained workflow efficiency and delivered fast, accurate customer service in a high-volume retail environment through cross-department collaboration.
TAAnalyzed customer data to support eligibility decisions, resolved inbound and outbound customer issues while maintaining confidentiality, and led virtual team meetings to assist peers with systems and processes.
Education
Degrees, certifications, and relevant coursework
SCSouth Texas College
Bachelor of Applied Technology, Applied Technology
Bachelor of Applied Technology completed at South Texas College with coursework in applied technology and technical operations.
Availability
Location
United StatesAuthorized to work in
Job categories
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