jagger zeugirdor

JZ

Open to opportunities

jagger zeugirdor

@jaggerzeugirdor

Remote technical support professional with 8+ years helping users troubleshoot and resolve issues.

What I'm looking for

I’m looking for remote technical support roles where I can guide users, troubleshoot complex systems, and resolve issues quickly. I want a team that values both technical excellence and user experience, with room to contribute wherever it’s most useful.

I’m a remote technical support professional with more than eight years of experience guiding users through complex systems, especially in SaaS environments and POS platforms. I combine strong communication with hands-on troubleshooting to help customers get back to working productively.

In my most recent role at SkyCom BPO (NeighborHealth Contact Center), I create medical records for new patients, help patients access MyChart accounts, and provide guidance on health insurance. I also schedule appointments across medical specialties and serve as the main point of contact between patients and specialty providers.

Previously, at Orderport and Teleperformance, I supported clients with portal usage, POS devices, and TV/fiber/VoIP services, identifying system errors and regional outages and escalating critical issues. I’ve coordinated with developers for issue resolution, handled customer retention and billing clarification, and even generated sales reports and designed web layouts—so I’m comfortable both solving problems and improving the user experience.

Experience

Work history, roles, and key accomplishments

SB

Current

Patient Services Agent

Current

SkyCom BPO

Nov 2024 - Present (1 year 7 months)

Create and manage medical records for new patients, and assist patients with MyChart account access. Schedule appointments across specialties and act as the main liaison between patients and specialty providers.

MyChart Support Appointment Scheduling Patient Communication Customer Service Data Entry

OR

Technical Support Agent

Orderport

Mar 2022 - Nov 2024 (2 years 8 months)

Provided client support for portal usage and POS devices, helping users resolve technical and usage issues. Produced sales reports, designed web layouts, identified system errors, and coordinated with developers to resolve problems.

POS Device Troubleshooting Technical Support Customer Support Reporting

TE

Advanced Technical Support

Teleperformance

Sep 2019 - Jan 2021 (1 year 4 months)

Delivered advanced technical support for AT&T U-verse TV, fiber internet, and VoIP services for both consumer and business customers. Identified regional outages and escalated critical issues to ensure timely resolution.

Fiber Internet Support Outage Identification Escalations Consumer Support Business Support

CS

Tech Support & Retention

Convergys Global Service

Aug 2016 - Sep 2019 (3 years 1 month)

Provided troubleshooting and technical support for DirectTV satellite TV services. Managed customer retention, handled billing clarification, arranged service upgrades, and determined when technician dispatch was needed based on issue severity.

Satellite TV Troubleshooting Customer Retention Billing Service Upgrades Customer Service Remote Support

Education

Degrees, certifications, and relevant coursework

DV

Dr. Doroteo Vasconcelos

High School Diploma

Completed a High School Diploma at Dr. Doroteo Vasconcelos in 2013.

IN

Insaforp

Customer Service & Marketing

Completed Customer Service & Marketing training at Insaforp in 2013.

GC

Google (Coursera)

Technical Support Fundamentals

Completed the Technical Support Fundamentals program on Coursera by Google (remote).

Tech stack

Software and tools used professionally

Gmail

HelpDesk+

Verse

Remote

Jan

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