At Tata Consultancy Services (TCS), I provide L2 production support for enterprise and mobile applications across production environments, handling incidents through resolution and supporting SLA adherence.
I coordinate P1/P2 incident bridge calls with development, infrastructure, and business teams. I use Dynatrace monitoring, log analysis, and MySQL SQL validation to investigate issues and support root-cause analysis.
For the Walgreens Horizon Platform, I supported a retail application and Zebra device fleet in US store environments, maintaining Dynatrace dashboards and performing incident triage and deployment validation.
I also supported Rail Belgium Railways (NMBS/SNCB) by monitoring alerts and conducting operational health checks for a mission-critical railway platform. I hold the ServiceNow Certified System Administrator (CSA) certification.
