At IMPACT INFOTECH PVT LTD, I monitored 3,000+ routers, switches, and WAN links with SolarWinds, helping keep uptime above 99.5%.
I troubleshot network drops, slow speeds, and packet loss, and supported Cisco routers, switches, and Fortinet firewalls. I also configured VLANs and static routes and set up daily device backups.
I monitored AWS EC2 servers and network health with Amazon CloudWatch, and used NetFlow (NTA) to identify applications consuming excessive bandwidth. I coordinated with telecom and internet providers on fiber cuts and link outages.
Previously, as Senior Executive ( Incident Managment & Help Desk ) at GOLDEN ENTERPRICES, I handled support requests, Active Directory access, hardware and software deployment, and IT asset tracking. I also documented troubleshooting steps and coordinated technical onboarding.
