At ACG Automotive, I manage disputed-claim collections, conduct skip tracing and account investigations, and validate material-damage claims to support compliant recoveries. I also contribute to special projects recovering significant overpayments and summarize findings for management review.
Previously at Aetna, a CVS Health Company, I examined medical claims, verified eligibility and medical necessity, and resolved coding, billing, and dispute issues with providers, patients, and insurers. My background also includes customer account collections, payment-plan negotiation, CRM documentation, and escalation of complex cases involving legal and compliance teams.
