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Jaelan Sarratt

@jaelansarratt

Entry-level IT Support Specialist seeking to grow through hands-on IT, networking, and cybersecurity training.

United States
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What I'm looking for

I’m looking for an entry-level, hands-on IT role where I can support users, troubleshoot hardware and operating systems, and learn networking and cybersecurity skills—while contributing reliable work ethic, organization, and problem-solving.

I’m seeking employment to gain experience within my skill set from my education. With some work history, I’m willing to participate in an entry-level, part-time, or full-time position.

I’ve built a strong foundation through my coursework in configuring and diagnosing secure networks, applying IT support and security skills, and troubleshooting computer hardware and operating systems. I’m currently completing Google IT Support Specialist Certificate coursework through Coursera.

In my temporary role as a Quality Inspector, I focused on attention to detail, examining defects with tools, and recording/documenting inspection results to meet quality standards. I also bring customer-facing and organization skills from my seasonal stock associate work at Kohls.

My ability to learn and gain knowledge is one of my greatest assets. I want to apply my IT knowledge and problem-solving mindset in a role where I can keep developing while contributing reliably from day one.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Spartanburg Community College logoSC

Spartanburg Community College

Associate Degree, Computer Technology, Networking/Cybersecurity

2016 - 2019

Grade: GPA: 3.0

Completed an associate degree in computer technology with a focus on networking and cybersecurity, earning a 3.0 GPA. Coursework included configuring/diagnosing secure networks and applying IT support and security skills for computer hardware and operating systems.

DS

Dorman High School

High School Diploma, General Education

2012 - 2015

Grade: GPA: 3.8

Earned a High School Diploma from Dorman High School, graduating with a 3.8 GPA.

Coursera (Online) logoCO

Coursera (Online)

Google IT Support Specialist Certificate, IT Support

2024 -

Completed the Google IT Support Specialist certificate through Coursera (online).

Tech stack

Software and tools used professionally

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