Open to opportunities

Malak H

@malakh

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Experienced Bank Branch Supervisor with a focus on administration and leadership.

Lebanon

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What I'm looking for

I am looking for a role that values process optimization, team collaboration, and customer satisfaction.

I am a seasoned Bank Branch Supervisor with over 16 years of experience in the banking sector. My expertise lies in administration, advanced administrative skills, and team leadership. I have a proven track record in managing high-level loans, performing detailed financial analyses, and ensuring strict compliance with regulations. My commitment to optimizing processes and enhancing customer satisfaction has consistently driven business success.

Throughout my career, I have held various roles, including Administrative Assistant and Customer Relation Agent, where I honed my skills in operational support, data management, and client relationship management. I have successfully overseen daily branch operations, managed complex financial instruments, and led teams to improve efficiency and service delivery. My ability to foster lasting relationships with clients has significantly enhanced client satisfaction and retention.

With a Master’s degree in Human Resources Management and certifications in GDPR and Banking Ethics, I am well-equipped to navigate the complexities of the banking industry. I am passionate about continuous improvement and dedicated to contributing to a team-oriented environment that prioritizes excellence and compliance.

Experience

Work history, roles, and key accomplishments

Branch Supervisor

Credit Libanais Bank

Dec 2021 - Present (3 years 7 months)

Oversaw daily operations, including opening and closing of branch systems, monitoring transactions, and ensuring compliance with regulatory requirements. Responsible for the preparation and accuracy of a variety of documents, including Anti-Money Laundering (AML) reports, and internal communications.

Regulatory Compliance AML Document Management Customer Service Team Leadership Process Improvement

Customer Relation Agent

Credit Libanais Bank

Oct 2009 - Present (15 years 9 months)

Managed complex financial instruments like Letters of Credit (L/Cs) and was responsible for high-level loan operations and feasibility studies. Established and nurtured lasting relationships with clients, providing tailored financial advice, promoting bank products, and managing service delivery.

Financial Analysis Loan Operations Client Relationship Management Financial Advice Training Leadership ISO Files Management

Teller

Credit Libanais Bank

Dec 2007 - Present (17 years 7 months)

Efficiently processed transactions, including deposits, withdrawals, and payments, ensuring accuracy and security of funds. Delivered exceptional service by addressing customer inquiries, providing information on bank services, and assisting with account management.

Customer Service Account Management Documentation Compliance Record keeping Teller Operations

Education

Degrees, certifications, and relevant coursework

Islamic University

Master 2 degree, Financial Management

Obtained a Master 2 degree in Financial Management, specializing in advanced financial analysis and strategic financial planning. Developed strong skills in investment management and corporate finance.

Unknown

Master's degree, Human Resources Management

Completed a Master's degree in Human Resources Management, focusing on advanced HR strategies and practices. Gained expertise in talent management, organizational development, and employee relations.

Lebanese University

Master 1 degree, Banking and Finance

Earned a Master 1 degree in Banking and Finance, building a strong foundation in financial markets and banking operations. Focused on financial instruments, risk management, and economic principles.

Lebanese University

Bachelor's dual degree, Banking and Finance

Completed a Bachelor's dual degree in Banking and Finance, covering core concepts in financial services and banking operations. Acquired comprehensive knowledge in financial regulations, accounting, and economic theories.