MHMalak H
@malakh
Experienced Bank Branch Supervisor with a focus on administration and leadership.
LebanonWhat I'm looking for
I am a seasoned Bank Branch Supervisor with over 16 years of experience in the banking sector. My expertise lies in administration, advanced administrative skills, and team leadership. I have a proven track record in managing high-level loans, performing detailed financial analyses, and ensuring strict compliance with regulations. My commitment to optimizing processes and enhancing customer satisfaction has consistently driven business success.
Throughout my career, I have held various roles, including Administrative Assistant and Customer Relation Agent, where I honed my skills in operational support, data management, and client relationship management. I have successfully overseen daily branch operations, managed complex financial instruments, and led teams to improve efficiency and service delivery. My ability to foster lasting relationships with clients has significantly enhanced client satisfaction and retention.
With a Master’s degree in Human Resources Management and certifications in GDPR and Banking Ethics, I am well-equipped to navigate the complexities of the banking industry. I am passionate about continuous improvement and dedicated to contributing to a team-oriented environment that prioritizes excellence and compliance.
Experience
Work history, roles, and key accomplishments
Branch Supervisor
Credit Libanais Bank
Dec 2021 - Present (3 years 7 months)
Oversaw daily operations, including opening and closing of branch systems, monitoring transactions, and ensuring compliance with regulatory requirements. Responsible for the preparation and accuracy of a variety of documents, including Anti-Money Laundering (AML) reports, and internal communications.
Customer Relation Agent
Credit Libanais Bank
Oct 2009 - Present (15 years 9 months)
Managed complex financial instruments like Letters of Credit (L/Cs) and was responsible for high-level loan operations and feasibility studies. Established and nurtured lasting relationships with clients, providing tailored financial advice, promoting bank products, and managing service delivery.
Teller
Credit Libanais Bank
Dec 2007 - Present (17 years 7 months)
Efficiently processed transactions, including deposits, withdrawals, and payments, ensuring accuracy and security of funds. Delivered exceptional service by addressing customer inquiries, providing information on bank services, and assisting with account management.
Education
Degrees, certifications, and relevant coursework
Islamic University
Master 2 degree, Financial Management
Obtained a Master 2 degree in Financial Management, specializing in advanced financial analysis and strategic financial planning. Developed strong skills in investment management and corporate finance.
Unknown
Master's degree, Human Resources Management
Completed a Master's degree in Human Resources Management, focusing on advanced HR strategies and practices. Gained expertise in talent management, organizational development, and employee relations.
Lebanese University
Master 1 degree, Banking and Finance
Earned a Master 1 degree in Banking and Finance, building a strong foundation in financial markets and banking operations. Focused on financial instruments, risk management, and economic principles.
Lebanese University
Bachelor's dual degree, Banking and Finance
Completed a Bachelor's dual degree in Banking and Finance, covering core concepts in financial services and banking operations. Acquired comprehensive knowledge in financial regulations, accounting, and economic theories.
Tech stack
Software and tools used professionally
Availability
Location
LebanonAuthorized to work in
Job categories
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