jad ezzeddine
@jadezzeddine
Customer service representative moving from hotel front office into remote support and reservations.
LebanonWhat I'm looking for
At Printania Palace, I checked guests in and out, handled reservations and bills, and responded to guest calls and requests across departments during my front office internship.
At Hotel Le Royal, I worked as a waiter and cashier in food and beverage service at a five-star hotel. I also processed customer payments and answered information calls at Al-Monther Laundry.
I’m a hotel management graduate moving into remote customer service, customer support, data entry, and reservations roles. I use Opera, Word, and Excel, and work in Arabic, English, and French.
Experience
Work history, roles, and key accomplishments
Front Office Intern
Printania Palace
May 2025 - Sep 2025 (4 months)
Checked guests in and out, handled reservations and bills at a hotel of 80 to 90 rooms. Answered calls from guest rooms and supported front office operations.
Cashier / F&B Cross-Training
Hotel Le Royal
Jun 2024 - Sep 2024 (3 months)
Worked as a waiter and cashier in food & beverage service at a five-star hotel. Managed high-volume service periods while maintaining service quality.
Cashier
Al-Monther Laundry
Jun 2015 - Sep 2022 (7 years 3 months)
Provided consistent, dependable customer service to returning customers. Processed payments and operated POS systems accurately and reliably.
Education
Degrees, certifications, and relevant coursework
Holy Spirit University of Kaslik
Bachelor's Degree, Hotel Management
2022 -
Pursuing a Bachelor's Degree in Hotel Management, expected to graduate in May 2026.
Horeca
Internship, Hospitality
2025 - 2025
Completed an internship focused on guest interaction and operations management.
Horeca
Internship, Hospitality
2024 - 2024
Completed an internship focused on event management and guest service experience.
Abdallah Al Khoury
High School Diploma, General Studies
2019 - 2022
Completed high school education, earning a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
LebanonAuthorized to work in
Salary expectations
Social media
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