Open to opportunities

Elissa Bou Lattouf

@elissaboulattouf

Front office shift leader at San Stephano Resort, managing reservations and guest stays from booking through check-out.

At San Stephano Resort, I manage reservations and booking operations and assist guests throughout their stay, from reservation to check-out.

I coordinate with housekeeping, maintenance, and other departments to support smooth communication and guest satisfaction. I also handle guest requests professionally.

As Front Desk Manager at Escape by Orchid, I supervised front office operations and guest services. Earlier, as Cashier Supervisor at B2B - Batroun, I handled orders and payments using a POS system.

Experience

Work history, roles, and key accomplishments

Current

Shift Leader - Front Office

Current

San Stephano Resort

Jan 2019 - Present (7 years 10 months)

Managed reservations and booking operations, assisted guests throughout their stay, and coordinated with housekeeping and maintenance to ensure high guest satisfaction.

Reservation Management Front Office Operations Guest Relations Team Coordination Problem Solving

Cashier Supervisor

B2B - Batroun

Jan 2014 - Dec 2018 (4 years 11 months)

Managed orders for dine-in, takeaway, and delivery, operated the POS system, and coordinated with waiters and kitchen staff to ensure smooth operations.

Payment Processing Team Coordination Customer Service POS systems Order Management