Sarah Pagano
@sarahpagano
Dedicated medical claims advocate with strong research and resolution skills.
What I'm looking for
I am a committed medical claims advocate with over two years of experience at UnitedHealth Group, where I have honed my skills in completing medical claim adjustments with precision. My role involves investigating and resolving complex claim issues, ensuring that all adjustments are made accurately and efficiently. I take pride in providing exceptional service to our members by addressing their inquiries and resolving issues promptly.
In addition to my claims processing expertise, I have a strong background as a Certified Medical Assistant, where I provided compassionate care to patients while managing daily documentation and assisting with their needs. My experience has equipped me with a solid understanding of medical terminology and processes, which I leverage to enhance my performance in claims processing.
As a Commitment Champ, I am passionate about developing my coworkers by sharing best practices and providing constructive feedback. I enjoy coaching new advocates on the intricacies of claim adjustments and ensuring they have the necessary tools to succeed in their roles.
Experience
Work history, roles, and key accomplishments
Elite Health Advocate
UnitedHealth Group
Jan 2023 - Present (2 years 5 months)
Responsible for completing medical claim adjustments in UNET, resolving discrepancies, and providing high-level customer service. Developed best practices and coached new advocates on claims processing and adjustments.
Certified Medical Assistant
Autumnview Health Care
Oct 2016 - Jan 2023 (6 years 3 months)
Provided compassionate care to patients, managed daily documentation, and assisted with daily living activities while ensuring safety. Demonstrated knowledge of medical terminology and processes.
Education
Degrees, certifications, and relevant coursework
Niagara University
Nursing
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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