Open to opportunities

Eduardo Trindade

@eduardotrindade

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IT operations and governance leader driving ITSM, security, and strategic results.

Brazil

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What I'm looking for

I seek senior IT leadership roles where I can lead IT operations, governance and security, drive ITSM transformation, manage procurement and vendors, and build high-performing teams in organizations valuing compliance and continuous improvement.

I am an IT operations and service management leader with 26+ years of experience driving infrastructure, governance, and security across public and private sectors.

I have implemented ITIL-based frameworks, led large distributed teams including NOC and SOC operations, and transformed datacenter models into modern service desk operations supporting 24/7 delivery.

My background includes CIO and director-level roles where I managed budgeting, public procurement, vendor relationships, and complex IT projects while ensuring compliance with ISO 27001, COBIT, and LGPD requirements.

I am results-driven, detail-oriented, and focused on continuous improvement, process optimization, and building high-performing teams to deliver reliable, secure IT services.

Experience

Work history, roles, and key accomplishments

Current

Leader of IT Operations

Current

Mútua Caixa de Assistência dos Profissionais do CREA

Mar 2024 - Present (1 year 8 months)

Lead infrastructure, security and governance teams to ensure 24/7 operational excellence, manage IT budgeting and procurement, and implement IT governance frameworks to improve service reliability and cost-effectiveness.

IT Governance Infrastructure Management Security Operations Budgeting Vendor Management SLA Management Procurement

Business Executive – Midwest Region

IT2B Tecnologia e Serviços Ltda

May 2022 - Nov 2023 (1 year 6 months)

Drove client acquisition and regional business development while managing technical, human and financial operations and leading public procurement and government contract bidding processes.

Business Development Government Contracting Client Management Contract Bids Operations Management Vendor Relations Budget Management Sales

Director of Operations

Inovecon Consultoria e Serviços de TI Ltda

Aug 2021 - May 2022 (9 months)

Directed project management and implementation teams across multiple engagements, established strategic vendor partnerships, and oversaw public sector procurement and contracts.

Project Management Strategic Partnerships Vendor Management Public Procurement Program Delivery Team Leadership Contract Management

Chief Information Officer

Novacap

Nov 2020 - Aug 2021 (9 months)

Managed security, database, service desk and development teams, planned and executed IT strategy including procurement and budgeting, and established governance frameworks to improve operations.

IT strategy Security Management Database Administration Service Desk Management Procurement IT Governance Budgeting Team Leadership

Interim Executive Manager

Fundação ASSEFAZ

Jan 2019 - Jun 2020 (1 year 5 months)

Directed IT teams and strategic operations in an interim executive capacity, managing infrastructure planning, procurement, budgeting and governance policies to enhance service delivery.

Procurement IT Governance Budget Management Service Delivery Team Leadership Project Reporting

ITIL Process Manager

Globalweb Corp

Apr 2015 - Nov 2018 (3 years 7 months)

Designed and implemented ITIL-based governance for a federal ministry, optimized IT processes, managed incident/change/problem/configuration processes, and transformed datacenter operations to a 24/7 service desk supporting 600+ clients.

ITIL Process Optimization Service Desk Incident Management Change Management NOC SOC Coordination

Technology Manager

Brasília Federal District Government

Apr 2014 - Jan 2015 (9 months)

Led the housing department IT function, managing teams, budgets, strategic planning and IT governance to support municipal services.

IT Management Budgeting Strategic Planning Team Leadership IT Governance Public Sector Procurement Vendor Management

Information Security Consultant

Security Solutions Module

Apr 2012 - Nov 2013 (1 year 7 months)

Developed information security projects including risk analysis, business continuity plans and security audits to strengthen organizational resilience and compliance.

Information Security Risk Analysis Business Continuity Security Auditing & Compliance Project Development

Infrastructure Manager

Stefanini IT Solutions

Mar 2010 - Nov 2011 (1 year 8 months)

Managed production, security and infrastructure teams, led ITSM implementation and strategic IT planning to improve service reliability and operational efficiency.

Infrastructure Management ITSM Security Strategic Planning Team Leadership Service Delivery Vendor Management

IT Modernization Coordinator

Brazilian Ministry of Development

Sep 2008 - Dec 2009 (1 year 3 months)

Led IT modernization initiatives and managed a software development team of 55+, delivering modernization projects that improved systems and development processes.

IT Modernization Software Development Management Team Leadership Project Delivery

IT Manager (Lieutenant)

Brazilian Army - Logistics Command

Jun 2002 - Sep 2008 (6 years 3 months)

Managed infrastructure, database, development and service desk teams while leading procurement and IT strategy within the military logistics command structure.

Infrastructure Management Database Administration Team Leadership Procurement IT strategy Service Desk Security Operations

Education

Degrees, certifications, and relevant coursework

Cruzeiro do Sul University

Master of Business Administration, Project Management

Completed a Master of Business Administration (MBA) in Project Management focusing on project governance and delivery.

University of Brasília

Post-Graduate Specialization, Computer Network Security

Completed a postgraduate specialization in Computer Network Security Projects with emphasis on network protection and security project implementation.