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JACQUELYN Rusli

@jacquelynrusli

Claims Administrator at Resolution Life who reviewed financial records for remediation and processed benefit payment documentation.

Australia

Message

What I'm looking for

I’m eager to apply my expertise in accuracy, compliance, and customer service in a new role.

At Resolution Life, I processed and maintained documentation for income protection, lump sum, and death benefit payments. I also reviewed financial records for remediation projects, checking the accuracy of overpayments and underpayments.

At AMP, I supported claims administration and payment processing, quality-checked client letters for regulatory compliance, and handled customer and stakeholder queries. I’m eager to apply my experience in accuracy, compliance, and customer service in a new role.

Experience

Work history, roles, and key accomplishments

Claims Administrator

Resolution Life

Mar 2020 - Jan 2025 (4 years 10 months)

Processed and maintained accurate documentation for income protection, lump sum, and death benefit payments. Conducted quality assurance reviews of financial records for remediation projects, ensuring accuracy in over/underpayments.

Document Management Quality Assurance Financial data reconciliation Customer Verification Data Entry Confidential Information Handling Stakeholder Liaison Microsoft Office

Claims Administrator

AMP

Jul 2018 - Jul 2019 (1 year)

Delivered comprehensive administrative support to internal teams and assisted with payment processing. Resolved complex queries by navigating multiple internal systems and drafted professional correspondence.

Administrative Support Payment Processing Query Resolution Internal Systems Communication Skills Collaboration

Remediation Support Officer

AMP

Oct 2016 - Dec 2017 (1 year 2 months)

Managed administrative functions within the Advice Remediation program, including quality-checking client letters and documentation for regulatory compliance. Maintained the remediation team inbox and provided reporting support.

remediation Quality Assurance Regulatory Compliance Data Entry Reporting Inbox Management Stakeholder Communication