Melissa Johnston
@melissajohnston
I deliver accurate, compliant payment and claims operations through reconciliation, data validation, and stakeholder collaboration.
AustraliaWhat I'm looking for
At WorkCover Queensland, I deliver payment and claims activities, reviewing calculations and correcting payments in line with legislation and policy.
I've conducted retrospective wage and award assessments, reconciled payroll, insurer, and financial records, and prepared audit-ready documentation and reporting. I process large datasets while maintaining data integrity and governance standards.
My background also includes customer service, personal loans, jewellery valuation, sales, product listings, and KPI tracking at Cash Converters. I'm seeking meaningful work where I can be challenged, grow professionally, and make a tangible impact.
Experience
Work history, roles, and key accomplishments
Worked as Payment Officer at WorkCover Queensland.
Customer service
Phone Reception
Point of sales
Product and store upkeep
Jewelry valuation and sales
Product Testing and upkeep
Utilizing sales techniques
Negotiation with difficult clients
Loan Contract explanations
Online sales and Social Media
Product listings across multi platforms
Sales packaging and shipping
KPI Tracking
Personal loans (Short, median and large)
Bank assessment
Delivered wage remediation and compensation claim activities through review and correction of payment calculations aligned to legislation and policy. Conducted retrospective wage and award assessments to identify discrepancies and implement compliant adjustments. Processed large datasets while maintaining data integrity and governance standards. Reconciled payroll, insurer and financial records to
Education
Degrees, certifications, and relevant coursework
William Ross State High School
Year 12
TAFE Queensland
Certificate III, Animal Studies
2021 - 2021
TAFE Queensland
Certificate IV, Adult Tertiary Preparation
2017 - 2017
William Ross State High School
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Salary expectations
Social media
Skills
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