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Libby Langmead

@libbylangmead

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Results-driven professional passionate about administration and continuous improvement.

Australia

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What I'm looking for

I am looking for a role that fosters professional growth and values teamwork.

I am a highly motivated and results-driven professional with excellent interpersonal and time management skills. My experience spans various roles, including my current position as a Superannuation Officer at Australian Retirement Trust, where I manage high volumes of Income Protection Payments. I pride myself on my ability to optimize workflows and maintain efficiency in fast-paced environments.

Throughout my career, I have demonstrated a strong commitment to professional growth and continuous improvement. I have successfully trained and supported team members, ensuring they are equipped to handle procedural and technical challenges. My background in administration and healthcare has honed my skills in communication, problem-solving, and relationship-building, allowing me to effectively contribute to team success and enhance service delivery.

Experience

Work history, roles, and key accomplishments

Current

Superannuation Officer

Current

Australian Retirement Trust

Jul 2023 - Present (1 year 11 months)

Responsible for liaising with Claims Managers to process high volumes of Income Protection Payments to a high standard, and within mandate to ensure vulnerable members are paid in a timely manner. This includes complex manual calculations and knowledge of the many processes involved in the life of an Income Protection Claim. Training and providing support to team members for procedural and technic

Claims Management Payroll Processing Manual Calculations Procedural Training Technical Support Incident Management Archer

Dietetic Assistant

Queensland Health

Apr 2022 - Present (3 years 2 months)

Assisted Dietitians with consulting patients to determine if they required dietetic intervention. This fast-paced environment required diplomacy, calm, and compassion to help with planning and evaluating appropriate meals and menus for patients at risk of malnutrition or requiring specific dietary intervention.

Consultation Meal Planning Menu Evaluation Malnutrition Risk Assessment Diplomacy Fast Paced Environment Patient Care

Aged Care Worker

FiveGood Friends

Jun 2018 - Present (7 years)

Assisted clients with personal care, companionship, meal preparation, driving and community access, and home administration to ensure they can achieve the goal of staying in their own home. This required a great deal of organisation, diplomacy, empathy and trust.

Personal Care Home Administration Diplomacy Empathy Trust

Branch Administration Officer

PCYC

Jun 2017 - Present (8 years)

Provided administration support, including accounts payable and receivable, to the local branch. Undertook higher duties during a six-month period in the absence of a Branch Operations Manager. Also seconded to head office to undertake HR officer role.

Administrative Support Accounts Payable Accounts Receivable Financial administration Support Management Data Entry Reporting

Education

Degrees, certifications, and relevant coursework

CQ University

Cert IV, Accounting and Bookkeeping

Currently pursuing a Cert IV in Accounting and Bookkeeping at CQ University, with an expected completion date of June 2025. This program is enhancing my skills in financial record-keeping and accounting principles.

Torrens University Australia

Diploma, Nutrition

Completed a Diploma of Nutrition at Torrens University Australia in 2022. This diploma provided a comprehensive understanding of nutritional science and its applications.