Open to opportunities

Jonathan Figeuroa

@jonathanfigeuroa

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Experienced Customer Service Manager with a focus on business growth.

United States

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What I'm looking for

I am looking for a role in a forward-thinking company that values customer satisfaction and offers opportunities for growth and innovation.

With over 12 years of experience as a Customer Service Manager and 5 years in digital marketing, I excel at driving customer satisfaction and business growth. My career highlights include spearheading initiatives that increased website conversion rates by 9%, reduced training expenses by 90%, and boosted close ratios by 10%. I am adept at managing key performance metrics and collaborating with executive and technical teams to optimize user experience and sales strategies.

Currently, I serve as the DFW Market Lead at Snap Kitchen, where I maintain high operational standards across all retail locations. My leadership has contributed to a 10% year-over-year sales increase through innovative programs like Snap Kitchen 4 Biz. Known for my compassionate, people-first approach, I foster an empowering work environment and build strong client relationships, ensuring exceptional service delivery and customer loyalty.

Experience

Work history, roles, and key accomplishments

Current

DFW Market Lead

Current

Snap Kitchen

Jan 2023 - Present (2 years 5 months)

As DFW Market Lead, I maintain high operational standards across all retail locations, optimize product distribution, and train staff. I implemented the Snap Kitchen 4 Biz program, which increased revenue and reduced spending, contributing to a significant sales increase.

Operations Management Staff Training Sales Growth Leadership Development Vendor Relations Customer Relationship Management Strategic Planning Problem Solving

Bakery Ingredient Buyer

Central Market (H-E-B)

Aug 2020 - Jan 2023 (2 years 5 months)

Responsible for purchasing ingredients for daily baking, maintaining vendor relationships, and managing the department budget. I analyze spending patterns and control spoilage while ensuring effective communication with management on product trends.

Purchasing Vendor Management Budget Management Communication Inventory Management Product Transfer Management

Assistant Service Manager

Central Market (H-E-B)

Aug 2012 - Aug 2020 (7 years 11 months)

Provided exceptional customer service, managed staff schedules, and assisted in recruitment and training. I maintained an organized workflow and evaluated staff performance while fostering strong customer relationships.

Customer Service Recruitment Training Scheduling Communication Team Coordination