Jacqueline Quintons

Served as Annual Enrollment Period specialist for Medicare sales, driving member retention and enrollment outcomes for senior customers across Medicare products. Resolved escalations and improved customer satisfaction through targeted outreach and education.

Independent contractor partnering with carriers to recommend mortgage protection, final expense, IUL and annuity products, advising clients to fit coverage to needs and market conditions. Managed client consultations and policy recommendations to grow book of business.

B2B sales agent promoting life, retirement, 401(k), dental and expense protection products; provided coverage guidance and vendor/process management to improve sales workflows and quality control. Supported upselling and client asset protection strategies.

Launched and operated an e-commerce business curating organic products focused on personal wellness and community giving, overseeing product selection, marketing, and fulfillment to build brand awareness.

Delivered standards-aligned instruction and integrated technology to improve learning outcomes, boosting reading comprehension by 15% and leading a school-wide STEM initiative to increase hands-on learning.

Acted as client liaison to identify process efficiencies and support system enhancements; developed grief support programs increasing participation by 15% and reduced project costs by 10% through timeline and budget management.

Managed implementations and turned complaints into positive experiences by coordinating with group offices, policyholders and brokers; served as primary contact for customer communications during onboarding.

Provided consulting services to private schools focused on planning, organization, and stakeholder engagement, delivering solutions to meet tight deadlines and improve operational effectiveness.

Created customized travel itineraries, booked travel services and provided ongoing client support to ensure seamless travel experiences while staying current on travel regulations and advisories.

Provided K-12 counseling, crisis intervention and program development, creating a structured school-wide support system, reducing administrative time by 20% and improving student outcomes through targeted interventions.

Supported middle school students with autism by implementing IEPs, utilizing behavior management techniques, and collaborating with teachers and families to promote academic and social development.

Taught ESOL courses, developed curriculum and training modules that increased student attendance by 17% and improved communication confidence and social skills.

Managed high-volume inbound calls, maintained employee and HR records, conducted quality assurance and negotiated major accounts to support operational and accounting functions.

Assisted at-risk youth to improve academic performance and life skills, facilitated family support sessions, and conducted guardian interviews to drive positive outcomes.

Processed workers' compensation claims and managed accounts payable related to claim settlements, ensuring accurate records and timely payments.

Scheduled chronic pain management appointments, prepared outpatient reports and provided high-volume patient support to streamline clinic operations and improve access to care.

Completed a Master of Science in Counselor Education with a focus on School Counseling and Guidance Services.

Earned a Bachelor's degree majoring in Human Movement Studies / Physical Education with a minor in Psychology.