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Jacqueline Banahene

@jacquelinebanahene

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Virtual community specialist who boosts brand visibility through strategic engagement on Reddit and Quora.

Ghana

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What I'm looking for

I’m looking for a role where I can drive brand visibility through community engagement and also support smooth operations through customer service, email management, and logistics coordination—so clients get better awareness, clear communication, and reliable execution.

I help brands earn attention and authority by managing community engagement across Reddit, Quora, and AI-search-relevant communities. At Coalitions Technologies, I support over 25 client brands through value-driven brand mentions, high-intent discussion discovery, and consistent community participation aligned with SEO and AI search objectives.

I also bring strong operational support as a Virtual Assistant, coordinating travel, transportation, and accommodation for visiting donors in Ghana. I’ve coordinated logistics for over 20 visiting donors per year since 2023 with zero disruptions, while managing meetings, presentation slides, and personal assistance for the President and Vice President in person and remotely.

Previously, I worked as an Administrator & Customer Service Executive, delivering front-line customer service, handling inquiries by phone and email, and supporting administrative workflows that improved execution and customer satisfaction. I coordinated logistics for training events, managed the CEO’s diary and documentation, supported monthly tax payments, and ensured office readiness through procurement and maintenance.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Clarke Education Foundation

Sep 2022 - Present (3 years 11 months)

Coordinated travel, logistics, and meeting support for visiting donors in Ghana, ensuring seamless experiences. Managed administrative tasks and communications, including presentation slide preparation and maintaining Facebook/Instagram social media pages.

Travel Coordination Logistics Management Meeting Coordination Slide Preparation Personal assistance Email Management Social Media Management Customer Service Time Management Multitasking

Virtual Community Specialist

Coalitions Technologies

Oct 2025 - Jun 2026 (8 months)

Managed community engagement for 25+ client brands across Reddit, Quora, and AI-search-relevant communities. Supported SEO and AI search objectives through strategic brand mentions, link placement, and forum insights based on sentiment and recurring questions.

Community Engagement Reddit Quora AI Search SEO Customer Feedback Analysis Forum Research

Administrator & Customer Service Exec

Sterling Projects Group Ltd

Sep 2012 - Dec 2021 (9 years 3 months)

Provided front-line customer service and administrative support, handling inquiries via phone and email and coordinating logistics for training events. Managed organizational documentation and office operations, including scheduling, filing, and maintaining Google Workspace records.

Customer Service Customer Support Logistics Coordination vendor negotiation Administrative Support Scheduling Compliance Support Google Workspace Google Calendar Spreadsheets

National Service Person

Ministry of Foreign Affairs

Sep 2011 - Aug 2012 (11 months)

Handled administrative tasks including typing letters, receiving and recording correspondence, filing documents, and dispatching letters and fax messages. Provided administrative support to the department within the bureau.

Administrative Support