Jacque Estrada

I’m a customer service and intake professional with experience supporting healthcare insurance members through coverage verification, service requests, and high-volume phone and email support. I keep accuracy and compliance front and center while documenting customer interactions in CRM systems.

As a Customer Service Supervisor (Remote) at DialAmerica, I supported healthcare insurance and banking clients, sold health insurance plans for Blue Shield of California, and processed inbound and outbound communications. I also audited internal data to ensure customer information was complete and correct, strengthening both quality and responsiveness.

Most recently, I’ve worked as a Member Engagement Coordinator (Remote) at Signify Health, scheduling members for healthcare assessments and coordinating appointment logistics. I verify member coverage and eligibility with insurance providers, handle requests via phone/email/live chat, educate customers on healthcare processes, and guide troubleshooting for website and mobile app usage.