Ty Franklin

Built AI-powered automation workflows using GPT models, Zapier, Make, and custom APIs to automate onboarding, CRM operations, booking, and lead funnels, reducing manual effort by 10+ hours/week.

Engineered and maintained enterprise Windows 10/11 images and endpoint management using Intune, Autopilot, MECM and KACE; migrated 1,000+ devices to Windows 11 with no operational downtime and improved patch compliance.

Delivered Tier 2–3 endpoint support and managed SCCM deployments, supported OS migrations and application rollouts, and performed Group Policy analysis across retail and corporate environments.

Provided IT consulting, PC configuration, Windows deployments, network setup, website and intranet management, and helpdesk operations for small businesses.

Managed AD/Exchange accounts, VMware, Jira, antivirus and backup systems, and performed Windows 7 imaging and software deployment to support operations.

Provided white-glove IT support to executives including Mac/Windows imaging, Outlook calendaring, and LANDesk asset compliance for VP-level staff.

Supported Windows and Mac devices in HIPAA-regulated healthcare and academic environments, led Windows 7 migrations, patching, and executive troubleshooting.

Provided high-security desktop, VPN and network services to CEO/CIO and global executives, coordinated troubleshooting and global travel support for Windows and Mac devices.

Supported physicians and clinical teams during Y2K hardware/software rollout, maintained test labs, and delivered desktop and LAN support in a HIPAA-aligned environment.

Completed coursework in Liberal Arts focusing on general education and foundational studies.

Completed networking coursework with a focus on TCP/IP networking concepts and practical skills.

Completed courses in Windows NT Workstation and Server administration and related Windows technologies.