Open to opportunities

Jacob Mitchell

@jacobmitchell3

Message

I streamline IT support, device management, and technical documentation for diverse users.

United States

Message

What I'm looking for

I'm looking to apply my IT support, troubleshooting, documentation, and technical communication experience in a role supporting users, devices, applications, and cross-functional teams.

I've supported IT operations at Volunteers of America and East Irondequoit CSD, coordinating contractor tickets, urgent fixes, software requests, and documentation used by approximately 1,000 users across seven schools.

At Calero MDSL, I fulfilled mobile device needs for clients including Fortune 500 companies, translating technical issues clearly for any audience. Previously at Eagleview Technologies, I built usable data sets, audited work, performed quality checks, and reduced a process from 1–2 hours to 15–20 minutes.

Experience

Work history, roles, and key accomplishments

IT Liaison

Volunteers of America

May 2025 - Jul 2025 (2 months)

Served as the internal contact between IT contractors and the company, coordinating timelines and tickets across departments. Worked closely with contractors to deploy real-time fixes to urgent matters.

IT Support Ticket Management Coordination