I'm looking to contribute my Customer experience, administration, logistics, safeguarding, and programme-support experience in a mission-driven organization with strong compliance, staff development, stakeholder collaboration, and opportunities to improve operational delivery.
Looking for a job
Jacob Adegbite
@jacobhardey
I deliver Administration, and customer experience support across complex programmes.
NigeriaWhat I'm looking for
At Save the Children International, I support HR and administration for the BOOST Project, coordinating recruitment, payroll, personnel records, travel, safeguarding training, and multi-donor programme delivery across FCDO, EU, ECW, BHA, and ECHO-supported work.
Previously, I managed customer feedback, CRM case resolution, retirement-benefit processing, procurement records, reporting, assets, and office operations at Leadway Pensure PFA, Asset and Resources Management PFA, and Access Bank. I bring practical experience in logistics, fleet and warehouse management, stakeholder coordination, data reporting, and staff support.
Experience
Work history, roles, and key accomplishments
Human Resources & Administration Assistant
Oct 2024 - May 2026 (1 year 7 months)
Provided strategic support and multi-project oversight for donor-funded programmes, managing HR functions including recruitment, payroll, and compliance. Coordinated travel arrangements, general administration, and event planning while ensuring safeguarding and compliance standards.
LL
Managed customer feedback and complaints through CRM, ensuring resolution and closure. Processed client retirement benefits, coordinated with state ministry, and generated monthly performance reports.
AP
Customer Experience Officer
Assest and Resources Management PFA
May 2018 - Sep 2021 (3 years 4 months)
Handled customer feedback and complaints via CRM, ensuring resolution and closure. Processed retirement benefits, coordinated with state ministry, and produced monthly performance reports.
Customer Service/Admin Officer
Access Bank Plc
Jun 2012 - Mar 2014 (1 year 9 months)
Resolved customer complaints and requests, processed fund transfers, and provided ATM services. Managed office equipment and supplies, maintained asset records, and coordinated with service providers.
Education
Degrees, certifications, and relevant coursework
NA
Nigerian Defence Academy
Master of Business Administration, Business Administration
Pursuing a Master in Business Administration degree.
Ahmadu Bello University
Postgraduate Diploma, Electrical Engineering
Completed a Postgraduate Diploma in Electrical Engineering.
FN
Federal Polytechnic Kaura Namoda
Higher National Diploma, Electronic Telecommunications
Earned a Higher National Diploma in Electronic Telecommunications.
Alison
Diploma, Business Administration
Completed a Diploma in Business Administration online.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
1k-1k USD
Job categories
Skills
Complaint ManagementComplaint ResolutionHuman ResourcesRecruitmentPayrollEmployee RelationsPerformance ManagementLearning and DevelopmentAdministrationLogistics ManagementProcurementAsset ManagementFleet ManagementWarehouse ManagementTravel ManagementProgram ManagementStakeholder RelationsSafeguardingMonitoring and EvaluationData QualityReportingBudget ManagementCapacity BuildingExcelMicrosoft WordPowerPointOraclePower BICRMBusiness CentralSAP AribaResults Based ManagementCustomer Experience ManagementRisk CommunicationProposal WritingReport WritingPlane
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