Open to opportunities

Jacob Aloku

@jacobaloku

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Experienced Virtual Assistant with a focus on community engagement.

Nigeria

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What I'm looking for

I am looking for a role that values community engagement and offers opportunities for growth and collaboration.

I am an experienced Virtual Assistant and Executive Assistant with over 4 years in operations, customer service, and community engagement. My journey has been marked by significant achievements, including a 20% increase in customer base at Stanbic IBTC within just six months. I pride myself on my ability to foster strong relationships and create engaging community experiences that drive satisfaction and retention.

Currently, I serve as a Learner Community Experience Coordinator at Sand Technologies, where I have successfully facilitated a 25% growth in our learner community through personalized communication strategies. My proactive approach to problem-solving has led to a 30% improvement in learner satisfaction, showcasing my commitment to enhancing the overall learner experience. I am passionate about leveraging my skills to create impactful community engagement activities that resonate with participants and drive positive outcomes.

Experience

Work history, roles, and key accomplishments

Current

Learner Community Experience Coordinator

Current

Sand Technologies

May 2023 - Present (2 years 2 months)

Facilitated a 25% growth in the learner community through personalized communication strategies and organized community activities, enhancing engagement and retention rates. Implemented digital strategies that improved event attendance and learner satisfaction significantly.

Community Engagement Communication Strategy Problem Solving Event Planning

Administrative Officer

RCCG

Sep 2019 - Jan 2023 (3 years 4 months)

Maintained accurate records and coordinated church services and outreach programs, contributing to a significant growth in attendance. Streamlined operations and improved interdepartmental communication, enhancing overall efficiency.

Event Coordination Communication Organizational Skills Data Integrity Community Outreach Team Collaboration

Acquisition Agent

Stanbic IBTC

Feb 2022 - Sep 2022 (7 months)

Expanded the client base significantly by acquiring new customers and promoting bank products. Achieved sales targets through effective teamwork and enhanced customer satisfaction through efficient issue resolution.

Customer Acquisition Sales Strategies Marketing Customer Satisfaction Communication Skills Teamwork Client Relationship Management

Operations Officer/Field Officer

Transworld Investment and Securities Limited

Apr 2018 - Jan 2022 (3 years 9 months)

Managed field operations to improve project delivery and client satisfaction. Led teams to implement process improvements, achieving significant operational efficiency and accuracy in financial records.

Project Management Process Improvement Team Leadership Communication Quality Control

Customer Service Agent

Jumia Nigeria

Feb 2019 - Aug 2019 (6 months)

Resolved customer inquiries promptly, significantly boosting client satisfaction and loyalty. Managed complaints effectively and maintained accurate records, contributing to improved customer retention rates.

Customer Service Communication Customer Retention Team Coordination Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University

Bachelor of Science, Physics

2013 - 2017

Studied Physics, focusing on the fundamental principles and applications of physical science. Developed analytical and problem-solving skills through rigorous coursework and laboratory experiments.