Jackson Brewer
@jacksonbrewer
IT Support Specialist skilled in Windows, Microsoft 365, endpoint management, and cybersecurity.
United StatesWhat I'm looking for
I am an IT Support Specialist with hands-on onsite and remote experience across Windows, Linux, and Apple environments, skilled in hardware, software, and network troubleshooting, system imaging and deployment, server administration, and Microsoft 365/Azure support.
I have supported 400+ end users and 600+ endpoints, administered identity and access lifecycles in Azure AD/Entra ID and on-prem AD, managed endpoint deployment with Microsoft Endpoint Manager, and delivered user education on cybersecurity best practices. I seek to grow in an IT support or systems-focused role where I can apply technical troubleshooting, patch management, and strong customer-service skills.
Experience
Work history, roles, and key accomplishments
Fire Alarm & Suppression Technician
CertaSite
Jul 2024 - Present (1 year 7 months)
Install, inspect, test, and maintain fire alarm and suppression systems per NFPA codes, diagnose system faults and network issues, and perform commissioning/testing with AHJs to ensure compliance.
IT Support Specialist
CertaSite
Aug 2023 - Jul 2024 (11 months)
Served as primary IT service desk contact for 400+ users and 600+ endpoints, delivering Tier 1/2 support for Windows and Microsoft 365 services and reducing downtime through prompt incident resolution and escalation.
Mill Worker
Builders First Source
Aug 2021 - Aug 2023 (2 years)
Built and assembled custom woodworking projects from architectural blueprints, operated machinery and forklifts safely, and maintained organized work areas to protect equipment and materials.
Education
Degrees, certifications, and relevant coursework
MyComputerCareer LLC
Certificate / Professional Program, Information Technology Security
2021 - 2022
Completed an Information Technology Security Administration program and earned CompTIA A+, Security+, Network+, and MTA Security Fundamentals certifications.
York High School
High School Diploma, General Education
2016 - 2020
Completed high school diploma with coursework relevant to subsequent IT training and technical roles.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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