Jack Mercurio
@jackmercurio
I resolve customer inquiries across live chat, phone, email, and CRM systems.
PhilippinesWhat I'm looking for
I've supported customers at JVD Gaming Corp. since October 2022, answering live-chat questions, troubleshooting basic technical and product issues, documenting conversations, and escalating unresolved concerns.
Previously, at Western Appliances, I resolved inquiries, complaints, returns, and warranty questions through phone, email, and live chat. I also scheduled in-home repairs, dispatched field technicians, processed orders, and maintained accurate CRM records.
My earlier experience as a Deck Cadet at Regina Shipping Line Inc. included navigation, watchkeeping, cargo and port operations, documentation clearance, maintenance, safety, and ship maneuvering training.
Experience
Work history, roles, and key accomplishments
Chat Support
JVD Gaming Corp.
Oct 2022 - Present (3 years 11 months)
Provided real-time customer support via live chat, troubleshooting basic technical and product issues, and escalating complex problems to higher-level teams.
Education
Degrees, certifications, and relevant coursework
University of Perpetual Help System Dalta
Bachelor of Science, Marine Transportation
2015 - 2018
Pursued a Bachelor of Science in Marine Transportation, gaining foundational knowledge in navigation, cargo operations, and maritime safety.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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