Kristine Mariano
@kristinemariano
Adaptable customer support professional skilled in communication and creative problem-solving.
What I'm looking for
I am a motivated and adaptable customer support professional with experience in chat and email support, transaction handling, and office management. I reliably manage multiple tasks under pressure, solve customer financial inquiries, and contribute to team goals with attention to detail and a willingness to learn.
I have worked remotely as a Casino Chat Support Agent and as a Customer Service Representative, developing strong communication skills and practical experience assisting customers and resolving issues. I seek opportunities to grow, add value, and apply my customer-focused approach in a collaborative environment.
Experience
Work history, roles, and key accomplishments
Casino Chat Support Agent
BetterSupport
Jan 2021 - Jan 2025 (4 years)
Provided remote chat and email support for casino customers, resolving transaction and account issues timely while multitasking under pressure to maintain service levels.
Customer Service Representative
Sykes
Jan 2020 - Jan 2021 (1 year)
Handled customer financial inquiries and problem resolution via phone and messaging, maintaining accuracy and professionalism in a high-volume support role.
Education
Degrees, certifications, and relevant coursework
Sykes
Customer Service
2020 - 2021
Completed training/role as Customer Service Representative and Office Management during 2020–2021.
St. John Bosco
2017 - 2020
Completed studies at St. John Bosco from 2017 to 2020.
Availability
Location
Authorized to work in
Job categories
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