Looking for a job

Jacklyn Ramirez

@jacklynramirez

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Outreach Specialist at Maximus supporting New York State of Health customers with clear answers to complex questions.

United States

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What I'm looking for

Remote part-time work in customer support, virtual assistance, data entry, administrative support, or operations. Flexible hours preferred, as I’m also attending school remotely.

At Maximus (New York State of Health), I assist customers by phone, providing clear information and resolving complex questions. I handle sensitive information and manage multiple tasks while maintaining accuracy.

Previously, I welcomed guests as a Hostess at DOS CAMINOS and served guests at Tartinery. These roles included managing reservations, processing payments, and helping create a positive dining experience.

Experience

Work history, roles, and key accomplishments

Current

Outreach Specialist

Current

Maximus

Sep 2023 - Present (3 years)

Provided phone-based customer support for the New York State of Health assisting consumers with health insurance applications and enrollment. Handled sensitive personal information, documented customer interactions, navigated state systems, answered questions, resolved issues, and guided customers through the application process while maintaining privacy and professionalism

Customer Service Communication Skills Multitasking Teamwork Problem Solving Case Documentation Confidentiality PHI Data Collection CRM Excel Information Security Management

Hostess

Dos Caminos

Apr 2023 - Sep 2023 (5 months)

Greeted guests and created a welcoming dining experience. Managed reservations and waitlists using the restaurant's seating system.

Customer Service Reservation Management Communication Skills Team Coordination Problem Solving

Server

Tartinery

Apr 2022 - Jan 2023 (9 months)

Processed guest payments and handled cash and credit card transactions. Delivered exceptional customer service while managing multiple tables simultaneously.

Customer Service Cash Handling POS systems Teamwork Time Management

Contact Tracer

Insight Global

Jun 2022 - Oct 2022 (4 months)

during the COVID-19 pandemic communicating with individuals by phone to collect and document information, provide guidance, and conduct follow-ups. Maintained accurate and confidential records, managed multiple cases, followed established health protocols, and handled sensitive information with professionalism. Developed strong communication, data entry, documentation, problem-solving.

Excel CRM Data Entry Contact Tracing Record keeping Documentation Remote Work Information Management