Open to opportunities

Jackline Mwololo

@jacklinemwololo

Message

Empathetic customer service specialist with strong communication skills.

Kenya

Message

What I'm looking for

I seek a role in a reputable organization that values hard work and offers growth opportunities.

I am a highly empathetic and confident professional with a Bachelor's Degree in Economics and Mathematics from Kenyatta University. My career has been marked by a commitment to excellence in customer service and health, safety, and environmental (HSE) management. I thrive in fast-paced environments and am adept at resolving customer queries while collaborating with internal teams to enhance support processes.

In my recent role as a Customer Service Specialist at Workable, I successfully managed customer accounts, handled billing, and contributed to product development through customer feedback. Prior to that, I served as an HSE Supervisor and Field Officer at Impreza Construzioni Maltauro Spa, where I developed and implemented HSE plans, conducted risk assessments, and ensured compliance with safety regulations. My strong communication skills and ability to work efficiently under pressure have been key to my success in these roles.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Workable Customer Support

Aug 2022 - Oct 2024 (2 years 2 months)

Provided support by resolving customer queries, reporting, and assisting with product configuration. Collaborated with internal teams to enhance support processes and troubleshoot technical issues.

Customer Support Product Configuration Technical Troubleshooting Billing Payment Processing Customer Feedback Product Development

HSE Supervisor

Impreza Construzioni Maltauro Spa (ICM Spa) Co.

Apr 2018 - Jun 2022 (4 years 2 months)

Assisted in developing HSE plans that complied with company policy and procedures. Maintained comprehensive records of HSE audits, inspections, reports, and certifications.

HSE Planning Waste Management

HSE Field Officer

Impreza Construzioni Maltauro Spa (ICM Spa) Co.

Mar 2015 - Feb 2018 (2 years 11 months)

Ensured trainings, inductions, and toolbox meetings were implemented as part of the company's HSE program. Performed risk assessments and JSAs for tasks, ensuring adherence to HSE policies.

Risk Assessment

Education

Degrees, certifications, and relevant coursework

Kasikeu Secondary School

Kenya Certificate of Secondary Education, General Studies

Activities and societies: Certificate of merit for the excellent performance in Mbitini Mathematics Contest, Certificate of merit for attaining the secretarial position for the science club in Mbiini Secondary School

Completed secondary education, achieving the Kenya Certificate of Secondary Education. Developed foundational knowledge across various subjects.

Hi-Tech Institute Nairobi

Certificate, Computer Applications Packages

Completed training in Computer Applications Packages. Acquired practical skills in various software applications relevant to modern professional environments.