JHJack Henry
@jackhenry
Results-oriented software developer with expertise in IT support.
KenyaWhat I'm looking for
I am a highly motivated professional with a solid background in software development and IT infrastructure support. My journey began at the University of Nairobi, where I earned my Bachelor of Science in Computer Science. Over the years, I have honed my skills in analyzing, designing, and troubleshooting technical systems, consistently delivering innovative solutions that enhance operational performance.
In my recent role as a Technical Support Engineer at Pinotech Group International, I resolved customer queries efficiently and provided IT operational support for the Hoodmarket e-commerce system. My experience as a Software Developer has allowed me to design and develop e-commerce platforms that significantly increased client revenue. I am dedicated to leveraging my technical expertise to streamline processes and improve outcomes for organizations.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Pinotech Group International
Feb 2021 - Apr 2024 (3 years 2 months)
Provided IT operational and project support for the Hoodmarket ecommerce system, resolving customer queries via email and live chat. Conducted remote network troubleshooting and administration, while maintaining detailed incident records and developing training materials for support staff.
Software Developer
Hoodmarket.com
May 2019 - Feb 2021 (1 year 9 months)
Designed and developed e-commerce platforms using Shopify Liquid and Wordpress, enhancing client revenue. Implemented AI-driven models for personalized recommendations and executed a website re-platforming project for improved mobile compatibility.
IT Administrator
Ruhamah Enterprises Ltd.
Aug 2017 - May 2019 (1 year 9 months)
Implemented a custom manufacturing system that improved production workflows and saved costs. Managed network infrastructure and system administration tasks on Linux servers, ensuring high system uptime and security.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Bachelor of Science, Computer Science
2013 - 2017
Gained a solid foundation in computer science principles, programming languages and networking technologies.
SUStrathmore University
Certified Public Accountant, Accounting
2013 - 2014
Developed strong organizational financial acumen.
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Jack?
You can contact Jack and 90k+ other talented remote workers on Himalayas.
Message JackFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
