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Jacinta Wahome

@jacintawahome

I support remote teams with organized administration, customer service, scheduling, inbox management, and accurate record keeping.

Kenya

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What I'm looking for

I'm looking for a full-time remote administrative, virtual assistant, or customer support role where I can manage schedules, inboxes, records, research, and customer requests with accuracy, confidentiality, and professional communication.

I bring customer service, administrative coordination, and record-keeping experience from Almosak Diet & Fitness Food Restaurant, where I handled inquiries, resolved order concerns, processed payments, and maintained transaction records.

My work in busy customer-facing environments has strengthened my ability to manage multiple requests, follow up on outstanding issues, communicate clearly, and handle sensitive information with discretion.

Through the ALX Virtual Assistant Program, I completed practical projects in calendar organization, inbox management, spreadsheets, data entry, sales dashboard preparation, online research, basic bookkeeping, and social media administration.

I'm available for full-time remote work and U.S. business hours, bringing reliable connectivity, strong attention to detail, confidentiality, and a willingness to learn tools such as ClickUp, Slack, and Clockify.

Experience

Work history, roles, and key accomplishments

Restaurant Cashier / Customer Service Representative

Almosak Diet & Fitness Food Restaurant

Feb 2021 - Jan 2025 (3 years 11 months)

Handled customer inquiries, resolved concerns, processed payments, and maintained transaction records. Managed multiple customer requests while ensuring accuracy and professionalism.

Customer Service Payment Processing Record keeping Problem Solving Confidentiality

Aviation Security Officer

Hamad International Airport

Jan 2019 - Jan 2021 (2 years)

Screened passengers and baggage, verified travel documents, and monitored assigned areas. Assisted passengers and maintained high attention to detail in a busy environment.

Document Verification Surveillance Customer Assistance Confidentiality

Merchandiser

Fresha Dairy Company

Jan 2017 - Sep 2018 (1 year 8 months)

Maintained accurate product and stock information, checked displays, and communicated with staff and customers to address product-related issues.

Inventory Management Display

Supermarket Cashier

Powerstar Supermarket

Dec 2015 - Dec 2016 (1 year)

Processed customer transactions accurately, handled cash and payment records, and assisted customers with inquiries in a busy environment.

Cash Handling Payment Processing Customer Service Record keeping

Education

Degrees, certifications, and relevant coursework

NIBS Technical College

ICDL Certificate, Information Technology

Completed ICDL certification training covering Microsoft Office, word processing, spreadsheets, presentations, Google Workspace collaboration, Gmail, Chrome, cybersecurity, and teamwork.