Izel Kathrina Suguitan

I’m a detail-oriented Customer Support and Tenant Verification Specialist with over 10 years of experience in customer service, real estate research, and administrative support. I’m known for delivering excellent customer service while keeping records accurate and up to date in fast-paced environments.

In my recent role at American Data Exchange Corporation as a Business Process Associate - Escrow Services, I handled back office: non-voice account work and supported data management processes. I processed wire transfer-related tasks and completed HOA education document processing, while managing tenant and property information with care.

Earlier, as a Tenant Researcher - Real Estate at Avion BPO Corporation, I conducted research on tenants, properties, and lease information, updating tenant contact details and property records. I also provided voice and email support as a City - Customer Service Representative at ARC Business Services, assisting customers with inquiries, resolving certificate issues, and processing requests through phone and email.