Open to opportunities

Iyonna Colley

@iyonnacolley

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Transitioning military IT Specialist with a focus on customer support.

United States

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What I'm looking for

I am looking for a role that values customer support and offers opportunities for growth in a collaborative environment.

As a transitioning military Information Systems Technician and IT Specialist, I am currently participating in the DoD SkillBridge program at Elevait Solutions. My background in the U.S. Navy has equipped me with a strong foundation in technology and customer service, where I provided Tier 1 IT support to over 300 users. My commitment to enhancing user experiences is evident in my ability to conduct virtual consultations and collaborate effectively with team members to achieve operational goals.

Throughout my military career, I have demonstrated a dedication to assisting others, particularly military veterans, by offering support and guidance in navigating their benefits. I have improved network performance and efficiency, achieving a 25% increase through proactive monitoring and timely issue resolution. My expertise in CRM systems like HubSpot and Salesforce allows me to manage customer inquiries effectively, troubleshoot issues, and maintain high customer satisfaction ratings.

Experience

Work history, roles, and key accomplishments

Information Systems Technician

U.S Navy

Sep 2021 - Sep 2025 (4 years)

Provided Tier 1 IT support to over 300 users, ensuring prompt and professional resolution of inquiries. Improved network efficiency by 25% through proactive monitoring and timely issue resolution.

Ticketing Systems Customer Support IT Support

IT Specialist - Skillbridge

Elevait Solutions

Jun 2025 - Jun 2025 (0 months)

Provided exceptional customer support, particularly for military veterans, ensuring they receive the assistance they need promptly and effectively. Utilized Microsoft 365 to meet operational goals and conduct software updates, ensuring security compliance.

Network Administration Active Directory HubSpot Salesforce CRM Customer Support

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, General Studies

Completed high school education, building foundational knowledge and skills for future endeavors. Focused on core subjects to prepare for further academic or professional pursuits.

Microsoft

Certification, Microsoft 365

Obtained Microsoft 365 Certification, demonstrating proficiency in Microsoft 365 applications and services. This certification enhances capabilities in modern workplace productivity and collaboration tools.

U.S Navy

Certification, Information Systems Technology

Earned Information Systems Technology Certification from the U.S. Navy, specializing in IT support and systems management. Developed expertise in network performance, helpdesk processes, and user support.