Mario Ramos

In the U.S. Navy, I diagnose technical and equipment problems using structured troubleshooting to isolate faults and restore operational capability. I also troubleshoot hardware, peripherals, and connectivity issues while following established procedures.

I assist personnel and junior technicians with equipment issues, explaining corrective steps to users with varying levels of experience. I prioritize urgent incidents, coordinate escalation when needed, and communicate status and next steps in time-sensitive situations.

I document reported issues, troubleshooting actions, maintenance activities, and resolutions to support continuity and future problem solving. I hold CompTIA A+, the Google IT Support Professional Certificate, a PMP, and an active U.S. Government Secret Security Clearance.