Waieel Fadul
@iwa3l
15yr Ops & Tech pro. Expert in Int'l Recruitment , Customer Support , & Web Dev. Bilingual in Arabic/English. Ready to deliver.
What I'm looking for
With over 15 years of diverse professional experience, I have built a career defined by adaptability, technical proficiency, and high-level operational management across Kenya, Qatar, and Saudi Arabia. My background uniquely bridges the gap between technical web development and high-stakes international relations, allowing me to approach problem-solving from both a data-driven and a human-centric perspective.
Career Highlights & Achievements
International Operations & Recruitment: I have excelled as a Foreign Relations Officer and Managing Director, where I led full-cycle talent acquisition and cross-border placements for the GCC and African markets. I successfully directed workforce deployment and compliance with labor laws, achieving an annual placement rate of 50–80 candidates and a client retention rate exceeding 90%.
Customer Excellence: My experience includes serving as a Customer Service Representative at Malomatia and a Floor Manager at Dark Scoop, where I mastered the art of handling high-volume inquiries and stakeholder coordination in fast-paced, high-pressure environments.
Technical Development: I possess a strong technical foundation, having worked as a Visual Basic Developer and Website Developer. I have built and maintained MySQL databases and automated workflows, skills that I now apply to modern recruitment tracking and data management.
Core Expertise
Bilingual Communication: I am a native Arabic speaker and proficient in English, enabling me to facilitate seamless communication in multicultural and international business settings.
Compliance & Logistics: I have extensive experience navigating complex visa processing, medical documentation, and international labor regulations.
Digital Fluency: My background in Network Technology and Computer Science allows me to leverage ATS tools, MS Office, and various web technologies to optimize organizational efficiency.
Interests & Professional Values
I am deeply interested in the intersection of technology and human resources, specifically how automated systems can improve the candidate experience and operational transparency. I thrive in target-driven environments that require ethical recruitment practices and the handling of confidential information with the utmost integrity. I am currently seeking remote or international opportunities where I can apply my multifaceted skills in customer support, web coordination, or global operations to help a forward-thinking company scale its impact.
Experience
Work history, roles, and key accomplishments
Foreign Relations Officer
Alhujura Agency
Jan 2025 - Present (1 year 2 months)
Manage international communications and contracts for cross-border placements, maintain accurate digital records and databases, and coordinate stakeholders to ensure timely delivery and regulatory compliance.
Floor Manager
Dark Scoop
Jan 2023 - Jan 2025 (2 years)
Led team operations and stakeholder coordination in a high-pressure environment, managed daily workflows, and resolved customer and partner escalations to maintain service continuity.
Customer Service Representative
Malomatia
Jan 2021 - Jan 2022 (1 year)
Handled high-volume inquiries and processed documentation with 100% accuracy while maintaining strict confidentiality and clear communication with providers and internal teams.
Database & Visual Basic Developer
Halla For Online Trading
Jan 2017 - Jan 2020 (3 years)
Built and maintained MySQL databases and developed automated Visual Basic workflows to streamline data management and improve internal tracking and efficiency.
Managing Director
Visa Manpower
Jan 2014 - Jan 2016 (2 years)
Directed business strategy and operations for an international staffing agency, overseeing contract processing, medical logistics, and legal compliance, achieving over 90% client retention.
Website Developer
Sudanese Sugar Factory
Jan 2005 - Jan 2008 (3 years)
Developed and maintained web systems using HTML and PHP with database integration to support company online presence and internal data needs.
Education
Degrees, certifications, and relevant coursework
University of Science and Technology
Network Technology
2005 - 2008
Studied Network Technology with coursework in networking and related technical subjects from 2005 to 2008.
College of Extra and Continuous Studies
English Language & Computer Science
2007 - 2007
Completed studies in English Language and Computer Science through continuing education in 2007.
Availability
Location
Authorized to work in
Social media
Job categories
Interested in hiring Waieel?
You can contact Waieel and 90k+ other talented remote workers on Himalayas.
Message WaieelFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
