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Waieel FadulWF
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Waieel Fadul

@iwa3l

15yr Ops & Tech pro. Expert in Int'l Recruitment , Customer Support , & Web Dev. Bilingual in Arabic/English. Ready to deliver.

Kenya
Message

What I'm looking for

I seek a remote or hybrid role combining technical coordination and customer support, where I can leverage database/web skills, lead operational workflows, and work within a collaborative, compliant, growth-oriented team.

With over 15 years of diverse professional experience, I have built a career defined by adaptability, technical proficiency, and high-level operational management across Kenya, Qatar, and Saudi Arabia. My background uniquely bridges the gap between technical web development and high-stakes international relations, allowing me to approach problem-solving from both a data-driven and a human-centric perspective.

Career Highlights & Achievements

  • International Operations & Recruitment: I have excelled as a Foreign Relations Officer and Managing Director, where I led full-cycle talent acquisition and cross-border placements for the GCC and African markets. I successfully directed workforce deployment and compliance with labor laws, achieving an annual placement rate of 50–80 candidates and a client retention rate exceeding 90%.

    Customer Excellence: My experience includes serving as a Customer Service Representative at Malomatia and a Floor Manager at Dark Scoop, where I mastered the art of handling high-volume inquiries and stakeholder coordination in fast-paced, high-pressure environments.

    Technical Development: I possess a strong technical foundation, having worked as a Visual Basic Developer and Website Developer. I have built and maintained MySQL databases and automated workflows, skills that I now apply to modern recruitment tracking and data management.

Core Expertise

  • Bilingual Communication: I am a native Arabic speaker and proficient in English, enabling me to facilitate seamless communication in multicultural and international business settings.

    Compliance & Logistics: I have extensive experience navigating complex visa processing, medical documentation, and international labor regulations.

    Digital Fluency: My background in Network Technology and Computer Science allows me to leverage ATS tools, MS Office, and various web technologies to optimize organizational efficiency.

Interests & Professional Values

I am deeply interested in the intersection of technology and human resources, specifically how automated systems can improve the candidate experience and operational transparency. I thrive in target-driven environments that require ethical recruitment practices and the handling of confidential information with the utmost integrity. I am currently seeking remote or international opportunities where I can apply my multifaceted skills in customer support, web coordination, or global operations to help a forward-thinking company scale its impact.

Experience

Work history, roles, and key accomplishments

MA

Customer Service Representative

Malomatia

Jan 2021 - Jan 2022 (1 year)

Handled high-volume inquiries and processed documentation with 100% accuracy while maintaining strict confidentiality and clear communication with providers and internal teams.

SF

Website Developer

Sudanese Sugar Factory

Jan 2005 - Jan 2008 (3 years)

Developed and maintained web systems using HTML and PHP with database integration to support company online presence and internal data needs.

Education

Degrees, certifications, and relevant coursework

UT

University of Science and Technology

Network Technology

2005 - 2008

Studied Network Technology with coursework in networking and related technical subjects from 2005 to 2008.

CS

College of Extra and Continuous Studies

English Language & Computer Science

2007 - 2007

Completed studies in English Language and Computer Science through continuing education in 2007.

Tech stack

Software and tools used professionally

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