IMIvy Mwinda
@ivymwinda
Marketing and customer support professional driving retention and brand growth in financial services.
ZambiaWhat I'm looking for
I am a Marketing and Customer Support professional with practical financial-sector experience and a TEVETA Level 3 Certificate in Sales and Marketing. At BIU Capital Limited I progressed through roles from Credit Officer to Marketing Team Leader, blending credit risk understanding with customer-focused marketing.
I led a refreshed marketing strategy that improved customer retention by 9%, conducted internal audits to streamline operations, and produce digital brand assets using Canva. I also maintain rigorous compliance in credit assessments and clear client communication.
I bring strong Excel, MS Office, and digital content skills, a calm and patient service approach, and readiness for remote or contract work with reliable infrastructure and flexible availability.
Experience
Work history, roles, and key accomplishments
Marketing Team Leader
BIU Capital Limited
Jan 2026 - Present (0 months)
Promoted to lead the marketing team, overseeing daily operations and mentoring staff while delivering marketing ROI reports to senior management and aligning campaigns with growth targets.
Marketing Officer
BIU Capital Limited
Apr 2025 - Present (9 months)
Developed and executed a refreshed marketing strategy that increased customer retention by 9%, managed digital brand assets, and provided competitive market insights for the financial sector.
Customer Care Officer
BIU Capital Limited
May 2024 - Apr 2025 (11 months)
Served as primary client contact, resolving inquiries and disputes with a calm, patient approach while maintaining accurate customer interaction records in Excel.
Credit Officer
BIU Capital Limited
Dec 2023 - May 2024 (5 months)
Analyzed credit applications and assessed borrower risk, maintaining 100% compliance with lending policies and communicating financial terms clearly to clients.
Education
Degrees, certifications, and relevant coursework
TETEVETA
Certificate (Level 3), Sales and Marketing
2025 - 2025
Completed a Level 3 Sales and Marketing certificate focused on marketing principles and sales techniques.
Ndola Girls’ National Technical School
Grade 12 GCSE Certificate, General Secondary Education
2019 - 2019
Attained Grade 12 GCSE certification completing secondary-level general education.
Ndola Girls’ National Technical School
Grade 9 GCSE Certificate, General Secondary Education
2016 - 2016
Attained Grade 9 GCSE certification as part of secondary school progression.
Southway Infotech Institute
Certificate (Level 3), Food Production
2016 - 2016
Completed a Level 3 Food Production certificate focusing on food preparation and production skills.
Felma Trust School
Grade 7 GCSE Certificate, General Education
2014 - 2014
Attained Grade 7 GCSE certification as part of primary/middle education.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Job categories
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